Head of PMO in London

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication – all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allows you to focus on what’s most important to you – work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Team

You’ll lead and support a high-performing Project Management Office, setting clear operational goals, KPIs, and team objectives to drive success. Alongside overseeing the day-to-day running of the service unit — including customers, implementations, services, revenue, quality, and performance — you’ll ensure a consistent, high-quality customer experience across all PMO activity, supported by regular audit and monitoring.

You’ll act as a senior escalation point for customers, stepping in to resolve complex challenges and initiating remedial actions where needed to maintain service excellence. At the same time, you’ll build and develop a strong, capable team, providing clear direction, coaching, and support to your direct reports. Through effective induction, mentoring, training, and performance management, you’ll create an environment where your people can thrive and consistently deliver their best work.

Your Career

This role offers the opportunity to shape and evolve the Project Management Office, executing the vision and strategy set by the Chief Operating Officer. You’ll contribute to the strategic development of the division and its services, ensuring operational delivery aligns with wider business objectives and growth plans.

You’ll play a key role in advancing the Project Management and Consultancy Delivery Methodology, strengthening governance frameworks and embedding best practice across the organisation. With responsibility for board-level reporting, operational updates, and performance insights, you’ll gain strong exposure to senior leadership while influencing key decisions. This is a position where you can broaden your impact, operate at a more strategic level, and help define the future direction of the PMO.

Your Impact

You’ll establish and embed a standardised project and programme governance model across the organisation, ensuring consistency across portfolios, programmes, and projects. By defining and enforcing PMO standards, methodologies and templates such as stage gates, RAID management, and reporting, you’ll create a robust framework for successful delivery.

You’ll set minimum control requirements across all projects, including business case approval, change control, and benefits tracking, while actively monitoring adherence to governance standards. Where gaps or risks are identified, you’ll take action to address non-compliance and continuously improve the effectiveness of governance processes.

Alongside governance, you’ll drive operational performance, ensuring quality targets are met, revenue plans are delivered, and short, medium and long-term planning is in place. Through clear reporting, operational meetings and board submissions, you’ll provide visibility and insight that supports informed decision-making. Ultimately, your work will elevate PMO capability, enhance customer experience, and deliver world‑class project and consultancy outcomes that strengthen MHR’s reputation.

Benefits To Support You Personally And Professionally

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days