Cloud Operations Team Lead

Join us as a Cloud Operations Team Lead at MHR. At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform.

This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication – all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allows you to focus on what’s most important to you – work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Team: As part of the Cloud Operations team, you will play a vital role in supporting the People First SaaS platform, a modern, microservices-based HR and payroll solution built in Azure and delivered to hundreds of customers.

Your Impact: As a Team Lead you will lead and develop a high-performing Cloud Operations team responsible for the reliability, scalability and automation of MHR’s People First platform in Azure. The role combines technical excellence, leadership and strategic direction, ensuring the platform operates with high resilience, observability and efficiency aligned to Site Reliability Engineering (SRE) principles.

Responsibilities:

• Lead, mentor and develop a team of Cloud Operations Engineers
• Define and maintain operational standards, incident response and service reliability.
• Champion SRE practices, including automation, observability and post-incident reviews.
• Own and continuously improve monitoring, alerting and observability frameworks.
• Drive automation across environment builds, deployments and configuration management.
• Collaborate with Platform, Development and Architecture teams to ensure operational readiness and scalability.
• Implement and manage Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for key services.
• Develop and maintain Infrastructure as Code and operational tooling to ensure repeatable, reliable provisioning.
• Lead the resolution of critical incidents, root cause analysis and preventive measures.
• Support capacity planning, disaster recovery and operational resilience activities.
• Contribute to strategic improvements in cloud governance, cost optimisation and performance.
• Participate in a shared on-call rota to provide out-of-hours incident response and ensure 24/7 service availability.

What You’ll Bring To The Role And MHR:

• Team leadership experience, with the ability to mentor engineers and drive operational excellence
• Proven experience in DevOps and Continuous Delivery methodologies.
• Expertise in monitoring and observability tools (e.g., Dynatrace, Azure Monitor, App Insights, Grafana)
• Deep understanding of Infrastructure as Code (IaC) principles and tools.
• Hands-on experience in SaaS operations, Site Reliability Engineering (SRE) or DevOps within Microsoft Azure environments.
• Strong automation skills using PowerShell, Terraform, or other scripting languages.
• Demonstrated capability in incident management, conducting post-incident reviews and ensuring service readiness.
• Solid experience with CI/CD pipelines, version control systems and modern release practices.

PLEASE NOTE: This is a hybrid role with 3 days per week on-site in our Ruddington office.

Benefits To Support You Personally And Professionally:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.