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- Tasks: Lead a support team to enhance service quality and manage customer queries effectively.
- Company: A leading technology firm in the UK focused on HR and finance solutions.
- Benefits: Great perks for personal and professional growth, including coaching and development opportunities.
- Why this job: Make a real impact by driving excellence and improving client satisfaction.
- Qualifications: Experience in team leadership and knowledge of ITIL practices.
- Other info: Join a dynamic environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm in the UK is seeking a Service Desk Team Manager to enhance service quality for clients utilizing their HR and finance platforms. The role involves coaching a support team, driving operational excellence, and applying ITIL practices for effective customer query management. Responsibilities also include workload management and service improvement initiatives to empower organizations through integrated technology. This role offers numerous benefits aimed at personal and professional growth.
Service Desk Team Lead: Drive Excellence, Growth & CSAT in Ruddington employer: MHR INTERNATIONAL UK LIMITED
Contact Detail:
MHR INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead: Drive Excellence, Growth & CSAT in Ruddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in coaching teams and improving service quality. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've driven operational excellence and managed workloads effectively in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Desk Team Lead: Drive Excellence, Growth & CSAT in Ruddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Desk Team Lead role. Highlight your coaching experience and any ITIL practices you've applied in previous jobs to show us you're a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing service quality and how you’ve driven operational excellence in the past. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your ability to manage workloads and improve services. Numbers and results speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MHR INTERNATIONAL UK LIMITED
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL practices before the interview. Be ready to discuss how you've applied these principles in previous roles, especially in managing customer queries and improving service quality.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed a support team. Highlight specific instances where your leadership led to improved performance or customer satisfaction.
✨Demonstrate Operational Excellence
Think about times when you've driven operational improvements. Be ready to share metrics or outcomes that showcase your ability to enhance service delivery and manage workloads effectively.
✨Emphasise Growth Mindset
This role is all about personal and professional growth. Share your own experiences of continuous learning and how you encourage your team to embrace growth opportunities, aligning with the company's values.
