MHR Assist Support Consultant in Ruddington

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allows you to focus on what’s most important to you - work that matters.

As a MHR Assist Consultant at MHR, you will provide high-quality, professional consultancy services to our customers, key stakeholders, and prospects. In this role, you’ll be responsible for ensuring timely and effective resolution of customer queries and cases, while maintaining the highest standards of service. You will have the opportunity to manage your own time and workload, ensuring that utilisation targets are met, while developing your problem-solving and communication skills. This role will also offer opportunities for growth as you support and mentor other team members, sharing knowledge and contributing to continuous improvement within the team.

You will work closely with a dedicated team, collaborating with various departments to deliver exceptional support and service to MHR Assist customers. As the primary point of contact for both new and existing customers, your role will involve managing first-line queries, escalating when necessary, and providing updates to all relevant stakeholders. You’ll support other teams and departments, contributing to knowledge transfer, and helping foster a collaborative environment where teamwork, communication, and customer satisfaction are prioritised.

We’re looking for an MHR Assist Consultant to join a growing, commercially and customer focused team at the centre of delivery and revenue generation. This role is about more than resolving cases, it’s about owning customer outcomes, delivering consultancy, and converting demand into revenue. This position plays a direct role in sustaining and growing our performance of a 500k+ per month revenue engine.

What you’ll do:

• Manage and resolve high-value consultancy cases across iTrent and PeopleFirst
• Deliver structured and retained consultancy support
• Own your utilisation and delivery pipeline
• Work closely with Account Management, Service and Product
• Identify commercial and improvement opportunities

Why apply?

• High visibility and real impact
• Greater ownership and autonomy
• Opportunity to grow into senior or specialist roles
• Be part of a fast-moving, revenue-driving team

Benefits to support you personally and professionally:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.

Skills for the job:

• Case Management
• Customer Service
• Relationship Building
• Stakeholder Management