At a Glance
- Tasks: Lead service design and transition initiatives, ensuring seamless communication across teams.
- Company: Join a dynamic company focused on transformation and collaboration.
- Benefits: Access to training, mental health support, flexible holiday options, and employee recognition programs.
- Other info: Enjoy a vibrant work culture with social events and excellent career growth opportunities.
- Why this job: Make a real impact on customer experience while developing your project management skills.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 60000 - 75000 € per year.
You'll be part of a collaborative environment that sits at the intersection of service design, operations, sales, and client delivery. Working closely with cross‑functional stakeholders, you’ll act as a key bridge between teams ensuring alignment, clear communication, and seamless service introduction. You’ll build strong relationships across the business, keeping Managed Services informed and up to date on changes that may impact service offerings.
In this role, you’ll take ownership of end-to-end service design and transition initiatives, developing your expertise in programme and project management within a transformation-focused environment. You’ll lead planning, governance, and delivery activities managing timelines, risks, dependencies, and stakeholder communication to ensure successful outcomes. You’ll define and manage project plans aligned to wider service transition milestones, establish governance frameworks, and ensure clear deliverables are in place.
You’ll also facilitate workshops and design reviews, coordinate the development of service models (including SLAs, OLAs, and underpinning contracts), and ensure supporting structures such as RACI models and escalation paths are defined. As you grow in the role, you’ll strengthen your ability to oversee service transition from project to operations ensuring operational readiness across people, processes, and tooling, and delivering smooth, well‑documented handovers to Managed Service teams.
Your Impact
Your work will directly improve customer and employee experience while enabling business transformation. You’ll ensure services are designed and introduced effectively on time, within budget, and to the required quality standards. You’ll track and manage risks, issues, and dependencies, providing regular updates to leadership and stakeholders. By driving continuous improvement through feedback loops, pilot insights, and post‑implementation reviews, you’ll refine service design processes and ensure lessons learned are captured for future initiatives. You’ll play a critical role in ensuring new services are successfully introduced supporting new service projects, validating readiness before go‑live, and continuously enhancing transition processes to deliver better outcomes for customers.
Benefits to support you personally and professionally
- Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
- On‑site subsidised restaurants offering a variety of fresh meals daily
- Opt‑in benefits schemes such as private medical insurance and dental coverage
Managed Services Programme Manager in Ruddington employer: MHR INTERNATIONAL UK LIMITED
As a Managed Services Programme Manager, you'll thrive in a dynamic and collaborative environment that prioritises service design and operational excellence. Our commitment to employee growth is evident through access to extensive training courses, professional qualifications, and a supportive work culture that encourages innovation and teamwork. With unique benefits like flexible holiday options, comprehensive health support, and engaging social events, we ensure that our employees feel valued and empowered to make a meaningful impact.
Contact Detail:
MHR INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Programme Manager in Ruddington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their collaborative environment and can bridge gaps between teams.
✨Tip Number 3
Practice your communication skills. As a Managed Services Programme Manager, you'll need to convey complex ideas clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Managed Services Programme Manager in Ruddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Managed Services Programme Manager role. Highlight your project management expertise and any relevant service design experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ability to build strong relationships across teams.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application showcases your ability to convey complex ideas simply. Use straightforward language and structure your application well to demonstrate your communication prowess.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at MHR INTERNATIONAL UK LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Managed Services Programme Manager role. Familiarise yourself with key responsibilities like service design, stakeholder communication, and project management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with cross-functional teams, be prepared to discuss examples of how you've successfully collaborated in the past. Highlight specific instances where you acted as a bridge between teams, ensuring clear communication and alignment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage risks and dependencies. Think of scenarios from your previous roles where you led planning or governance activities, and be ready to explain your thought process and outcomes.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so come equipped with ideas on how to refine service design processes. Share examples of feedback loops or post-implementation reviews you've conducted, and how they led to better outcomes in your previous projects.
