Customer Compliance Manager (Fixed Term) in Ruddington

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allows you to focus on what’s most important to you - work that matters.

In this role, your career will develop at the intersection of customer management, commercial strategy, and operational excellence. You will build expertise in software licensing, compliance processes, and negotiation, gaining valuable experience managing customer relationships and commercial discussions. Over time, you will strengthen your ability to influence outcomes, handle complex compliance scenarios, and contribute directly to revenue protection and growth, positioning yourself for broader commercial or leadership opportunities.

You will be part of a collaborative and commercially focused team dedicated to ensuring accurate customer licensing and compliance. The team works closely together and with wider business functions, including sales, finance, and operations, to deliver consistent and reliable outcomes. There is a strong emphasis on communication, accountability, and shared success, with everyone playing a key role in supporting customers and maintaining high standards across the compliance process.

Your impact will be central to maintaining the integrity of customer licensing and supporting sustainable business growth. You will ensure the accurate upkeep of licensing through reporting and the processing of licence banding increases, while proactively managing customer communication to identify and resolve licence breaches. By providing quotes, leading commercial negotiations, and preparing accurate proposal and contractual documentation, you will help secure compliance outcomes. You will lead customer calls throughout the compliance process, provide accurate forecasting of all compliance deals to the Head of Customer Compliance, and maintain up-to-date Salesforce records. Through effective collaboration with the wider business, you will help drive a smooth, efficient, and commercially successful compliance process.

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.