At a Glance
- Tasks: Provide top-notch consultancy services and resolve customer queries effectively.
- Company: Join MHR, a dynamic team focused on customer satisfaction and growth.
- Benefits: Enjoy flexible working, extensive training, and health support for you and your family.
- Other info: Be part of a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Strong customer service skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
As a MHR Assist Consultant at MHR, you will provide high-quality, professional consultancy services to our customers, key stakeholders, and prospects. In this role, you’ll be responsible for ensuring timely and effective resolution of customer queries and cases, while maintaining the highest standards of service. You will have the opportunity to manage your own time and workload, ensuring that utilisation targets are met, while developing your problem‑solving and communication skills. This role will also offer opportunities for growth as you support and mentor other team members, sharing knowledge and contributing to continuous improvement within the team.
Your Team
You will work closely with a dedicated team, collaborating with various departments to deliver exceptional support and service to MHR Assist customers. As the primary point of contact for both new and existing customers, your role will involve managing first‑line queries, escalating when necessary, and providing updates to all relevant stakeholders. You’ll support other teams and departments, contributing to knowledge transfer, and helping foster a collaborative environment where teamwork, communication, and customer satisfaction are prioritised.
Your Impact
We’re looking for an MHR Assist Consultant to join a growing, commercially and customer‑focused team at the centre of delivery and revenue generation. This role is about more than resolving cases, it’s about owning customer outcomes, delivering consultancy, and converting demand into revenue. This position plays a direct role in sustaining and growing our performance of a 500k+ per month revenue engine.
What you’ll do:
- Manage and resolve high‑value consultancy cases across iTrent and PeopleFirst
- Deliver structured and retained consultancy support
- Own your utilisation and delivery pipeline
- Work closely with Account Management, Service and Product
- Identify commercial and improvement opportunities
Why apply?
- High visibility and real impact
- Greater ownership and autonomy
- Opportunity to grow into senior or specialist roles
- Be part of a fast‑moving, revenue‑driving team
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
- On‑site subsidised restaurants offering a variety of fresh meals daily
- Opt‑in benefits schemes such as private medical insurance and dental coverage
Skills for the job
- Case Management
- Customer Service
- Relationship Building
- Stakeholder Management
We value the well‑being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
MHR Assist Support Consultant in Nottingham employer: MHR INTERNATIONAL UK LIMITED
MHR is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where autonomy and collaboration thrive. With access to extensive training programs, personalised benefits, and a supportive team environment, employees can develop their skills while making a tangible impact on customer outcomes and revenue generation. Join us in a role that not only fosters individual development but also contributes to the success of a fast-moving, customer-focused team.
Contact Details:
MHR INTERNATIONAL UK LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MHR Assist Support Consultant in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MHR on LinkedIn. Ask them about their experiences and any tips they might have for landing the MHR Assist Consultant role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common consultancy scenarios. Think about how you'd handle customer queries or resolve cases. We recommend role-playing with a friend to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Use examples that highlight your relationship-building abilities and how you've successfully managed stakeholder expectations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the MHR team. Let’s make your dream job a reality!
We think you need these skills to ace MHR Assist Support Consultant in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the MHR Assist Consultant role. We want to see how you can bring value to our team, so don’t hold back on showcasing your problem-solving and customer service abilities!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively resolved queries in the past.
Highlight Teamwork Experience:We love a collaborative spirit! Make sure to mention any experiences where you’ve worked closely with others to achieve a common goal. This will show us that you’re not just about individual success but also about contributing to a supportive team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MHR!
How to prepare for a job interview at MHR INTERNATIONAL UK LIMITED
✨Know Your Stuff
Before the interview, make sure you understand MHR's services and how they relate to the role of an MHR Assist Consultant. Familiarise yourself with iTrent and PeopleFirst, as well as any recent developments in the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or cases. Highlight your approach to problem-solving and how it led to positive outcomes. This is crucial since the role involves managing high-value consultancy cases.
✨Emphasise Teamwork and Communication
Since collaboration is key in this role, be ready to discuss how you've worked effectively within a team. Share specific instances where your communication skills helped foster a collaborative environment or improved customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, opportunities for growth, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
