At a Glance
- Tasks: Lead service design and transition initiatives, ensuring seamless communication across teams.
- Company: Join a dynamic company focused on transformation and collaboration.
- Benefits: Access to training, mental health support, flexible holiday options, and employee recognition programs.
- Other info: Engage in fun social events and enjoy a supportive work culture.
- Why this job: Make a real impact on customer experience while developing your project management skills.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
You'll be part of a collaborative environment that sits at the intersection of service design, operations, sales, and client delivery. Working closely with cross‑functional stakeholders, you’ll act as a key bridge between teams ensuring alignment, clear communication, and seamless service introduction. You’ll build strong relationships across the business, keeping Managed Services informed and up to date on changes that may impact service offerings.
In this role, you’ll take ownership of end-to-end service design and transition initiatives, developing your expertise in programme and project management within a transformation-focused environment. You’ll lead planning, governance, and delivery activities managing timelines, risks, dependencies, and stakeholder communication to ensure successful outcomes. You’ll define and manage project plans aligned to wider service transition milestones, establish governance frameworks, and ensure clear deliverables are in place.
You’ll also facilitate workshops and design reviews, coordinate the development of service models (including SLAs, OLAs, and underpinning contracts), and ensure supporting structures such as RACI models and escalation paths are defined. As you grow in the role, you’ll strengthen your ability to oversee service transition from project to operations ensuring operational readiness across people, processes, and tooling, and delivering smooth, well‑documented handovers to Managed Service teams.
Your Impact
Your work will directly improve customer and employee experience while enabling business transformation. You’ll ensure services are designed and introduced effectively on time, within budget, and to the required quality standards. You’ll track and manage risks, issues, and dependencies, providing regular updates to leadership and stakeholders. By driving continuous improvement through feedback loops, pilot insights, and post‑implementation reviews, you’ll refine service design processes and ensure lessons learned are captured for future initiatives. You’ll play a critical role in ensuring new services are successfully introduced supporting new service projects, validating readiness before go‑live, and continuously enhancing transition processes to deliver better outcomes for customers.
Benefits to support you personally and professionally
- Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
- On‑site subsidised restaurants offering a variety of fresh meals daily
- Opt‑in benefits schemes such as private medical insurance and dental coverage
Managed Services Programme Manager employer: MHR INTERNATIONAL UK LIMITED
As a Managed Services Programme Manager, you'll thrive in a dynamic and collaborative environment that prioritises service design and operational excellence. Our commitment to employee growth is evident through access to over 60 internal training courses and professional qualifications, alongside a supportive work culture that encourages cross-departmental mentoring and social engagement. With benefits like flexible holiday options, enhanced family leave, and comprehensive health support, we ensure that our team members are well-equipped to achieve both personal and professional success.
Contact Detail:
MHR INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Programme Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design and project management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you led service transitions or improved processes. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Managed Services Programme Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Managed Services Programme Manager role. Highlight your project management expertise and any relevant service design experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ability to build strong relationships across teams.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application showcases your ability to convey complex ideas simply. Use examples from your past experiences where you successfully managed stakeholder communication.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at MHR INTERNATIONAL UK LIMITED
✨Know Your Service Design Basics
Make sure you brush up on the fundamentals of service design and project management. Understand how these concepts apply to the role of a Managed Services Programme Manager, as you'll need to demonstrate your ability to bridge gaps between teams and ensure seamless service introduction.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing cross-functional stakeholders. Be ready to discuss how you've facilitated communication and alignment in past projects, as this will be crucial for the role.
✨Be Ready to Discuss Risk Management
Since you'll be tracking and managing risks, come prepared with specific examples of how you've identified and mitigated risks in previous roles. This shows that you can handle the complexities of service transition effectively.
✨Demonstrate Continuous Improvement Mindset
Think about instances where you've driven continuous improvement in your past work. Be ready to share how you've used feedback loops and post-implementation reviews to refine processes, as this aligns perfectly with the expectations of the role.
