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- Tasks: Provide first-line IT support and assist with hardware management.
- Company: Join MHR, a leader in HR and finance software for over 40 years.
- Benefits: Gain valuable experience while receiving training and career progression.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: A passion for IT and a commitment to learning new skills.
- Other info: Office-based role with a supportive team environment.
The predicted salary is between 800 - 1400 £ per month.
MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we have kept our independence, always operating with stability in mind. We don’t just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind. Why MHR? Because we take the time to focus on what matters most: People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That’s what we mean by enabling sustainable high performance for our customers.
Ongoing employment and career progression. Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in a relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Responsibilities:
- Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
- Assist with the support and administration of stock and IT hardware
- As part of the team, assist in desk moves and equipment requests
- Accurately maintain the IT Support and asset management systems
- Undertake project work as instructed by the Head of IT
Required skills:
- Proven interest in IT/tech
- An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
- Evidence a commitment to learning new skills
- Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc.
- Some understanding of cloud environments such as Microsoft Azure, AWS etc.
- Excellent verbal and communication skills
- Strong problem-solving skills
- Work effectively in a team
Location: This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
Apprenticeship Training to be provided:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Monday - Friday, working hours TBC.
It Support Apprentice employer: MHR INTERNATIONAL UK LIMITED
Contact Detail:
MHR INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Apprentice
✨Tip Number 1
Get to know the company! Research MHR and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves supporting users, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining MHR and starting your IT journey with us.
We think you need these skills to ace It Support Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your interest in IT. This could be anything from fixing your own devices to exploring new software.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'first line support' and 'problem-solving skills', to show that you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. A well-structured application goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MHR INTERNATIONAL UK LIMITED
✨Know Your IT Basics
Brush up on your understanding of operating systems, networks, and cloud environments like Microsoft Azure and AWS. Being able to discuss these concepts confidently will show your genuine interest in IT and your readiness to learn.
✨Show Enthusiasm
MHR values a professional attitude and a desire to resolve user issues. During the interview, express your passion for technology and your eagerness to help others. This can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you've tackled challenges, even if they’re not directly related to IT. This will demonstrate your analytical thinking and ability to work under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company culture. This shows that you’re genuinely interested in MHR and its mission to empower people. It also gives you a chance to see if the company is the right fit for you.
