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- Tasks: Manage customer inquiries and ensure timely order processing in SAP and CRM.
- Company: Join Qualiko, a leading international poultry brand with a focus on quality.
- Benefits: Competitive pay, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction and operational success.
- Qualifications: Experience in customer service and familiarity with SAP/CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Qualiko is the international poultry brand produced by one of the largest agricultural holdings in Europe – MHP. Qualiko is an excellent choice for those who value a balanced life. Home cooked Qualiko chicken gives you natural energy and powers you up to life. The Qualiko brand was established in 2011 and is currently supplied to over 80 countries around the world.
Role Summary
As a Customer Care Specialist, you will manage the end-to-end order-to-cash process in SAP and CRM, maintain strong, professional relationships with customers and internal stakeholders, and ensure timely deliveries and invoicing. You will play a key role in achieving our OTIF and order-processing KPIs while supporting customer claims and contract processes.
Key Responsibilities
- Serve as the primary point of contact for customer care inquiries and build trustworthy, professional relationships with customers and the sales team.
- Provide customers with regular updates on order deliveries, documentation and product availability; participate in occasional customer visits.
- Coordinate daily with Customer Business Development Managers, import and logistics teams to meet customer needs.
- Manage the sales order process in CRM and SAP: receive customer POs, process orders, and notify the 3PL promptly to help achieve 100% OTIF.
- Support customers with claims by providing status updates and advising on required documentation or actions.
- Monitor and control timely delivery of goods according to delivery schedules.
- Ensure timely invoicing (PGI) in line with actual deliveries and proactively work with SAP credit control to release SC credit blocks.
- Support the Sales Team in creating Sales Contracts in CRM and manage order-to-cash activities in SAP.
Key Performance Indicators (KPIs)
- Order Book: 100% of quotations (that are not on credit block or awaiting product) processed within 24 hours — monitored weekly.
- OTIF performance and timely invoicing targets.
Required Skills & Experience
- Practical experience in customer service, order management or similar roles (ideally in FMCG, manufacturing, distribution, or logistics).
- Hands-on experience with SAP and CRM systems; familiarity with order-to-cash processes.
- Strong coordination and communication skills; ability to build relationships across teams and with customers.
- Problem-solving orientation and the ability to work in a fast-paced, deadline-driven environment.
- Attention to detail and strong organizational skills.
- English fluency (written and spoken). Additional languages a plus.
What We Offer
- A collaborative work environment with clear responsibilities and cross-functional exposure.
- Opportunity to impact customer satisfaction and operational KPIs directly.
- Professional development and training on SAP/CRM systems.
- Competitive compensation and benefits (details to be discussed during the interview).
Location
Welwyn Garden City, UK (on-site)
Customer Care Executive in Welwyn Garden City employer: MHP
Contact Detail:
MHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research Qualiko and its values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Executive, you'll need to build strong relationships. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Qualiko team.
We think you need these skills to ace Customer Care Executive in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Executive. Highlight your experience in customer service and any hands-on work with SAP or CRM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can contribute to our team. Be sure to mention any relevant experience that aligns with our key responsibilities.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MHP
✨Know Your Stuff
Make sure you understand the order-to-cash process and how SAP and CRM systems work. Brush up on your knowledge of customer service best practices, especially in FMCG or logistics, as this will show that you're serious about the role.
✨Build Rapport
During the interview, focus on demonstrating your communication skills. Share examples of how you've built strong relationships with customers or colleagues in the past. This is key for a Customer Care Executive, so let your personality shine!
✨Show Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and adapt to fast-paced environments, as this is crucial for managing customer claims and ensuring timely deliveries.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.