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For Companies At a Glance
- Tasks: Manage customer inquiries, process orders, and ensure timely deliveries.
- Company: Join Qualiko, a leading international poultry brand with a focus on quality.
- Benefits: Competitive pay, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction and operational success.
- Qualifications: Experience in customer service and familiarity with SAP/CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Qualiko is the international poultry brand produced by one of the largest agricultural holdings in Europe – MHP. Qualiko is an excellent choice for those who value a balanced life. Home cooked Qualiko chicken gives you natural energy and powers you up to life. The Qualiko brand was established in 2011 and is currently supplied to over 80 countries around the world.
Role Summary
As a Customer Care Specialist, you will manage the end-to-end order-to-cash process in SAP and CRM, maintain strong, professional relationships with customers and internal stakeholders, and ensure timely deliveries and invoicing. You will play a key role in achieving our OTIF and order-processing KPIs while supporting customer claims and contract processes.
Key Responsibilities
- Serve as the primary point of contact for customer care inquiries and build trustworthy, professional relationships with customers and the sales team.
- Provide customers with regular updates on order deliveries, documentation and product availability; participate in occasional customer visits.
- Coordinate daily with Customer Business Development Managers, import and logistics teams to meet customer needs.
- Manage the sales order process in CRM and SAP: receive customer POs, process orders, and notify the 3PL promptly to help achieve 100% OTIF.
- Support customers with claims by providing status updates and advising on required documentation or actions.
- Monitor and control timely delivery of goods according to delivery schedules.
- Ensure timely invoicing (PGI) in line with actual deliveries and proactively work with SAP credit control to release SC credit blocks.
- Support the Sales Team in creating Sales Contracts in CRM and manage order-to-cash activities in SAP.
Key Performance Indicators (KPIs)
- Order Book: 100% of quotations (that are not on credit block or awaiting product) processed within 24 hours — monitored weekly.
- OTIF performance and timely invoicing targets.
Required Skills & Experience
- Practical experience in customer service, order management or similar roles (ideally in FMCG, manufacturing, distribution, or logistics).
- Hands-on experience with SAP and CRM systems; familiarity with order-to-cash processes.
- Strong coordination and communication skills; ability to build relationships across teams and with customers.
- Problem-solving orientation and the ability to work in a fast-paced, deadline-driven environment.
- Attention to detail and strong organizational skills.
- English fluency (written and spoken). Additional languages a plus.
What We Offer
- A collaborative work environment with clear responsibilities and cross-functional exposure.
- Opportunity to impact customer satisfaction and operational KPIs directly.
- Professional development and training on SAP/CRM systems.
- Competitive compensation and benefits (details to be discussed during the interview).
Location
Welwyn Garden City, UK (on-site)
Customer Care Executive in Watford employer: MHP
Contact Detail:
MHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Qualiko on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. We want to show how we can handle tricky situations with ease and keep customers smiling!
✨Tip Number 3
Research Qualiko’s products and values. Knowing what makes their chicken special will help us connect during the interview and show our genuine interest in the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Care Executive in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any familiarity with SAP or CRM systems. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background makes you a great fit for the role. Keep it friendly and professional, just like we are at Qualiko.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions, especially in fast-paced environments like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MHP
✨Know Your Stuff
Make sure you understand the order-to-cash process and how SAP and CRM systems work. Brush up on your knowledge of customer service best practices, especially in FMCG or logistics. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Share examples of how you've successfully managed customer relationships in the past. Highlight your communication skills and how you can coordinate effectively with different teams, as this is crucial for the Customer Care Executive role.
✨Show Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and handle the fast-paced environment at Qualiko.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.