At a Glance
- Tasks: Build strong relationships with customers and help them maximise MHouse solutions.
- Company: Join one of the UK's fastest-growing retail tech companies.
- Benefits: Competitive salary, clear progression, and performance-driven perks.
- Other info: Collaborative culture with real exposure to technology and commercial strategy.
- Why this job: Gain hands-on experience in customer success within a dynamic tech environment.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
The predicted salary is between 25000 - 32000 £ per year.
Location: Motherwell. Office-based.
About MHouse
MHouse is one of the UK’s fastest-growing convenience retail technology companies, providing innovative solutions designed to help thousands of retailers operate more efficiently and grow their businesses. From EPOS and payments through to analytics and AI-driven tools, we work closely with retailers across the UK to deliver technology backed by exceptional support and industry expertise. As we continue to grow, we’re looking for ambitious individuals who want to begin building a career within the commercial and technology sector.
Job Overview
We are seeking a motivated, ambitious and personable Customer Success Executive to join our growing team. This is an excellent opportunity for a graduate or entry-level candidate looking to gain hands-on experience in customer success, account management and commercial growth within a fast-paced technology business. In this role, you will work closely with our Customer Success Manager to support and grow relationships with existing MHouse customers. You’ll help retailers get the most from our products and services while identifying opportunities to introduce additional MHouse solutions that could benefit their business. This role is heavily relationship-focused and ideal for someone who enjoys speaking with people, solving problems and building commercial confidence.
Key Responsibilities
- Customer Relationship Management: Build and maintain strong relationships with existing MHouse customers through regular communication, support and engagement, ensuring customers receive an exceptional experience throughout their journey with MHouse.
- Product Knowledge & Adoption: Develop an in-depth, encyclopaedic understanding of the MHouse product suite, becoming highly product-driven and confident in demonstrating value to customers across multiple solutions and services.
- Customer Growth: Identify opportunities to introduce additional MHouse products and services to existing customers where relevant, helping retailers maximise the value they receive from the MHouse ecosystem.
- Customer Engagement: Work closely with retailers to understand their business goals, operational challenges and growth opportunities, acting as a trusted point of contact within the business.
- Onboarding & Support: Assist with onboarding new customers and supporting product adoption across the customer base, ensuring customers are confident using MHouse solutions effectively.
- Internal Collaboration: Work collaboratively with the customer success, support, sales, operations and product teams to ensure customer feedback, opportunities and issues are communicated effectively.
- CRM & Administration: Maintain accurate customer records, engagement notes and follow-up activity within internal systems and CRM platforms.
- Campaign & Commercial Support: Support customer communications, launches, marketing campaigns and customer engagement initiatives while helping drive commercial growth across the customer base.
Qualifications
- Excellent communication and interpersonal skills
- Strong organisation and attention to detail
- A confident and professional approach
- Commercially minded with a willingness to learn
- Comfortable communicating over phone, video and email
- Positive attitude and proactive mindset
- Interest in retail, technology or SaaS is advantageous but not essential
- A degree in Business, Management, Marketing or a related field would be preferable
- No previous customer success experience is required, although experience in retail, hospitality, sales or customer service would be beneficial.
Why Join Us?
- Opportunity to join a fast-growth technology business
- Work within one of the UK’s most exciting retail technology sectors
- Learn directly from experienced commercial and leadership teams
- Clear progression and development opportunities
- Collaborative and ambitious working environment
- Real exposure to customer growth, technology and commercial strategy
- Performance-driven perks and benefits
Customer Success Executive in Motherwell employer: MHouse
MHouse is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Motherwell. As a fast-growing technology company, we provide our employees with clear progression opportunities and the chance to learn from experienced professionals in the retail technology sector. Join us to be part of a team that values innovation, customer success, and personal growth, while enjoying performance-driven perks and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Motherwell
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Customer Success Executive role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm shine through. They want to see that you're not just qualified, but also a great fit for their team culture.
✨Tip Number 3
Do your homework on MHouse! Familiarise yourself with their products and services. This will help you speak confidently about how you can contribute to customer success and growth during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at MHouse. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Executive in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Executive role. Highlight any relevant experience in customer service or technology, and don’t forget to sprinkle in some of that enthusiasm for retail and tech!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help MHouse grow. Be personable and let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since this role is all about building relationships, make sure your written application showcases your communication skills. Keep it clear, concise, and engaging – we want to see how you connect with others through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the MHouse team!
How to prepare for a job interview at MHouse
✨Know Your Stuff
Before the interview, dive deep into MHouse's products and services. Familiarise yourself with their technology and how it benefits retailers. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Off Your People Skills
As a Customer Success Executive, building relationships is key. Prepare examples of how you've successfully communicated or resolved issues in past roles, even if they were in different sectors. This will demonstrate your interpersonal skills and problem-solving abilities.
✨Be Ready to Discuss Growth Opportunities
Think about how you can help MHouse customers grow their businesses. Come up with ideas on how to introduce additional products or services that could benefit them. This shows you're proactive and commercially minded, which is exactly what they're looking for.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and customer engagement strategies. This not only shows your interest in the role but also helps you gauge if MHouse is the right fit for you.
