At a Glance
- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning technology.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to collaborate with European manufacturers.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: Degree in Engineering and 5 years of experience in Comfort Chiller required.
The predicted salary is between 36000 - 60000 £ per year.
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Position: Full-time, Permanent
Functional area: Technical
Reporting to: General manager
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary
The Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties Description
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organize maintenance scheme
- Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
- Maintain the collaboration with European manufactures (Water Pump, FCU, etc)
- Research the Sales solution/Service solution for MHI products
- Share the knowledge among the business partners (System design, etc)
- Register subsidy schemes / certification programs
- Register products to national subsidy schemes, quality certification schemes and other country requirements
- Maintain subsidy schemes / certification programs
- Arrange and supporting random tests / factory audit accordingly as requested
- Research subsidy schemes / certification programs
- Prepare MHI technical supports documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors / customers
- Organize seminars for distributors / customers
- Help Marketing section to create new brochures / leaflets for the territories
- Survey the market information for new products
- Benchmark competitors’ new products continuously and making comparisons
- Survey relevant standards / regulations / directives in both EU and GB
- Visit exhibitions to investigate new products / market information
- Attend relevant seminars / meetings relating to heat pump industry associations
Experience, Knowledge and Skills
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water system for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller in Uxbridge employer: MHI RJ Aviation Group
Mitsubishi Heavy Industries Air Conditioning Europe (MHIAE) is an excellent employer, offering a dynamic work environment at The Square, Stockley Park, Uxbridge, where innovation meets collaboration. Employees benefit from a supportive culture that prioritises professional growth and development, alongside a competitive work-life balance with a standard 35-hour week. Join us to be part of a forward-thinking team dedicated to delivering high-quality ICT solutions in a secure and user-friendly manner.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Senior Engineer, Chiller in Uxbridge
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We think you need these skills to ace Technical Support Senior Engineer, Chiller in Uxbridge
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Senior Engineer, Chiller, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
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How to prepare for a job interview at MHI RJ Aviation Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with MHI RJ Aviation Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
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✨Know Your Tools and Software
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