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For Companies At a Glance
- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning technology.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: Degree in Engineering and 5 years of experience in Comfort Chiller required.
- Other info: Dynamic role with travel opportunities and a chance to collaborate with European manufacturers.
The predicted salary is between 36000 - 60000 £ per year.
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Position: Full-time, Permanent
Functional area: Technical
Reporting to: General manager
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary
The Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties Description
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organize maintenance scheme
- Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
- Maintain the collaboration with European manufactures (Water Pump, FCU, etc)
- Research the Sales solution/Service solution for MHI products
- Share the knowledge among the business partners (System design, etc)
- Register subsidy schemes / certification programs
- Register products to national subsidy schemes, quality certification schemes and other country requirements
- Maintain subsidy schemes / certification programs
- Arrange and supporting random tests / factory audit accordingly as requested
- Research subsidy schemes / certification programs
- Prepare MHI technical supports documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors / customers
- Organize seminars for distributors / customers
- Help Marketing section to create new brochures / leaflets for the territories
- Survey the market information for new products
- Benchmark competitors’ new products continuously and making comparisons
- Survey relevant standards / regulations / directives in both EU and GB
- Visit exhibitions to investigate new products / market information
- Attend relevant seminars / meetings relating to heat pump industry associations
Experience, Knowledge and Skills
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water system for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller in Uxbridge employer: MHI RJ Aviation Group
Contact Detail:
MHI RJ Aviation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Senior Engineer, Chiller in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Mitsubishi Heavy Industries or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to Comfort Chillers and heat pumps. We recommend creating a list of common interview questions and practising your responses, focusing on your problem-solving skills and past experiences.
✨Tip Number 3
Showcase your passion for the industry! When you get the chance to meet potential employers, whether at seminars or exhibitions, don’t hesitate to share your insights on market trends and competitor products. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Senior Engineer, Chiller in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Senior Engineer role. Highlight your experience with Comfort Chillers and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit us at Mitsubishi Heavy Industries. Don’t forget to mention any specific projects or experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of interaction with distributors and customers, make sure to showcase your strong communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at MHI RJ Aviation Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about Comfort Chillers and heat pump systems. Be ready to discuss specific products and their features, as well as any relevant regulations in the EU and GB. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Prepare for Real-World Scenarios
Think about common technical issues that distributors or end users might face with MHI products. Prepare to discuss how you would troubleshoot these problems or improve service delivery. Having concrete examples from your past experience can really set you apart.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with distributors and customers, practice explaining complex technical concepts in simple terms. You might even want to prepare a mini-presentation on a product or service to demonstrate your ability to communicate effectively.
✨Be Ready to Collaborate
This position requires working closely with various teams and partners. Think of examples where you've successfully collaborated in the past, whether it's with sales teams, engineers, or external partners. Highlighting your teamwork skills will show that you're a good fit for the collaborative culture at Mitsubishi Heavy Industries.