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- Tasks: Manage customer orders and ensure timely delivery while liaising with various teams.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning solutions.
- Benefits: Part-time hours, competitive pay, and a supportive team environment.
- Why this job: Gain valuable experience in sales order processing and enhance your customer service skills.
- Qualifications: Entry-level experience in sales order processing and strong communication skills.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Position: 1 Year Fixed Term Contract (part time-basis)
Functional Area: Account Management Division
Reporting to: Sales and Supply Chain Assistant Manager
Office Location: 5 The Square, Stockley Park, Uxbridge, UB11 1ET
Working Hours: 25 Hours per week (09:00 – 14:30pm with 30 minutes lunch break)
Job Summary: The Sales Order Processing Officer’s responsibility is to manage the orders of our customers, liaising with the warehouse, suppliers and other members of the team to ensure their queries are looked after in a timely manner and the goods are shipped in line with customers’ expectations. There will be a requirement to support with reporting, samples for auditing purposes, and any other ad‑hoc tasks that may arise.
Main Duties:
- Sales Order Processing for all Mitsubishi Air‑conditioning products (Units, accessories, spare parts) which includes the following tasks:
- Daily processing of sales orders in our system
- Tracing and release of Back Orders in our system
- Preparing and supplying the necessary documentation (P/L, Proforma invoices, order confirmations) to our customers
- Liaising with stakeholders by phone and/or email answering enquiries regarding sales orders, stock availability and Orders ETAs
- Liaising with the Warehouse staff to resolve delivery and stock issues
- Cooperate with vendors and manufacturing plants to establish shipping priorities and resolve delivery issues from customers
- Work together with other team members to reallocate/share stock among customers to maximise the use of the stock
- Consult with Technical Team (Pre/After sales as appropriate)
- Release Stock and Control aged back orders daily to support inventory management
- Filing of necessary shipping documentation (POs, Bill of lading, Waybills, invoices, credit memos, etc)
- Assisting during the auditing process
- Ensure correct taxes/VAT, incoterms are applied
- Maintenance of internal reports
- Maintenance and management of database for new items
- Cover other team members in the event of an annual leave, sick leave
- Ensure proper maintenance of Customer Database, including deleting unnecessary delivery and billing addresses
- Update of excel file with customer cards
- Track shipments; proactively communicate delays, alternatives, and delivery confirmations
- Assist with the billing process
- Any other Ad‑hoc tasks
Experience, Knowledge and Skills:
- Entry level experience in Sales Order Processing
- Good analytical and numerical skills
- Detail orientated & Accuracy
- Good Communication skills
- Excellent Customer service attitude (internal/external)
- Time management
- Customer Focus
- Proactiveness
- Teamwork and cooperation
- Personal responsibility
- Commercial awareness
- Ability to manage priorities
- Initiative and problem‑solving attitude
- MS Office (Advanced - Excel is key)
- Microsoft Dynamics 365 Business Central (nice to have)
- Incoterms 2010 knowledge
- System Savvy
Education: English and Maths GCSE Grade C or above, or equivalent
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Sales Order Processing Officer in Uxbridge employer: MHI RJ Aviation Group
Contact Detail:
MHI RJ Aviation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Processing Officer in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Mitsubishi Heavy Industries' products and values so you can show them you're the perfect fit. Practice common interview questions and think of examples that highlight your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team at StudySmarter.
We think you need these skills to ace Sales Order Processing Officer in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Order Processing Officer role. Highlight any relevant experience you have in sales order processing, customer service, or teamwork. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Mitsubishi Heavy Industries. Be sure to mention your attention to detail and customer focus, as these are key for us.
Show Off Your Skills: Don’t forget to showcase your analytical and numerical skills in your application. If you’ve got experience with MS Office, especially Excel, let us know! We love candidates who can demonstrate their system savvy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at MHI RJ Aviation Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of sales order processing. Brush up on key terms like Incoterms and get familiar with Microsoft Dynamics 365 if you can. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or answering queries.
✨Be Detail-Oriented
The job requires a keen eye for detail, so be prepared to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in processing orders or managing documentation.
✨Demonstrate Team Spirit
This position is all about teamwork, so think of examples where you've collaborated successfully with others. Highlight your ability to share stock, support colleagues, and contribute to a positive team environment.