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- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning technology.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across Europe and a focus on innovation.
- Why this job: Make a real impact in the HVAC industry while collaborating with top professionals.
- Qualifications: Degree in Engineering and 5 years of experience in Comfort Chiller required.
The predicted salary is between 40000 - 50000 £ per year.
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Position: Full-time, Permanent
Functional area: Technical
Reporting to: General manager
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary
The Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties Description
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organize maintenance scheme
- Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
- Maintain the collaboration with European manufactures (Water Pump, FCU, etc)
- Research the Sales solution/Service solution for MHI products
- Share the knowledge among the business partners (System design, etc)
- Register subsidy schemes / certification programs
- Register products to national subsidy schemes, quality certification schemes and other country requirements
- Maintain subsidy schemes / certification programs
- Arrange and supporting random tests / factory audit accordingly as requested
- Research subsidy schemes / certification programs
- Prepare MHI technical supports documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors / customers
- Organize seminars for distributors / customers
- Help Marketing section to create new brochures / leaflets for the territories
- Survey the market information for new products
- Benchmark competitors’ new products continuously and making comparisons
- Survey relevant standards / regulations / directives in both EU and GB
- Visit exhibitions to investigate new products / market information
- Attend relevant seminars / meetings relating to heat pump industry associations
Experience, Knowledge and Skills
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water system for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller in London employer: MHI RJ Aviation Group
Contact Detail:
MHI RJ Aviation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Senior Engineer, Chiller in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to chillers and heat pumps. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled technical issues in the past, especially those related to comfort chillers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Senior Engineer, Chiller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Senior Engineer role. Highlight your experience with Comfort Chillers and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit Mitsubishi Heavy Industries. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at MHI RJ Aviation Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about Comfort Chillers and heat pump systems. Be ready to discuss specific products and their features, as well as any relevant regulations in the EU and GB. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully troubleshot issues or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to handle the challenges that come with the role.
✨Engage with the Interviewers
Don't just wait for questions; engage with the interviewers by asking insightful questions about the company’s products and future developments. This shows your enthusiasm and willingness to contribute to the team. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Prepare for Practical Scenarios
Expect to be presented with real-life scenarios during the interview. Practice how you would respond to technical inquiries or troubleshoot a problem on-site. Being able to think on your feet and provide clear, logical solutions will impress the interviewers and highlight your readiness for the role.