At a Glance
- Tasks: Provide top-notch ICT support and maintain a smooth working environment for staff.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning technology.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Great career progression in a multicultural environment.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
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Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Job Description:
Job title: IT Engineer
Position: Full-time, Permanent
Functional area: Corporate division
Reporting to: Senior Manager ICT & Corporate Affairs – Corporate Division
Location: The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET
Working Hours: Monday – Friday; 9:00 to 17:00 (one hour break), 35 hours per week
Purpose of the job:
To provide ICT support services and maintain an effective working environment for MHIAE and MHIAE-FR staff members, delivering a high standard of customer‑focused and efficient service.
General Duties- Provide ICT related technical support to MHIAE and MHIAE‑FR staff members
- Assist the staff on day‑to‑day work with solving computer related troubles, network connectivity, access to folders and performance etc.
- Usage of printers and scanners: Contact suppliers for service issues and supplies
- Information security, Antivirus and incident response
- Help the staff with Microsoft Office and MHI standard application related needs
- Escalate and liaise with MHI Global Helpdesk to resolve incidents
- Servers, Cloud Services and Computer Setup and Maintenance
- Install and configure computers and servers according to MHI standards
- Maintain the Azure cloud services
- Apply the patches and updates when required
- Maintain the logs and required audit/compliance evidences
- ERP, Microsoft Dynamics Business Central, MS SQL and MHI Applications
- Help the general setup and usage of MHI corporate ERP applications
- Provide basic user support for Business central and PowerBI
- Support third‑party vendors with the ERP and SQL infrastructure environment
- Setup and configure smartphones and applications
- Purchase and setup of new phones
- Manage the devices through Mobile Device Management (InTune)
- Help the staff for any phone trouble
- Liaise with Telcom and other vendors for invoicing and monitor the usage
- Maintain the inventory of computers, mobile phones, software licenses, network equipment, printer, meeting room equipment etc.
- Create Active Directory User IDs, set access control and liaise with MHI HQ ICT for relevant required operations
- Help with the remote access through VPN and escalate any issues to MHI helpdesk
- Monitor and manage meeting room facilities to ensure the functionalities on daily basis, help staff with their needs and contact vendors for any malfunctions
- Data backup, monitoring and report of MHIAE data and SQL data bases; restore the data for staff when needed and to ensure business continuity
- Knowledge of Information security management best practices, raise the staff awareness by regular information sharing and prevention of data leakage
- Support the ICT related and miscellaneous projects of MHIAE
- Coverage of Senior ICT manager during absences
- Other duties as requested by management, if required
- A minimum of three years of relevant experience within an IT support or technology‑focused position.
- Enterprise level IT user support and troubleshooting experience
- Advanced MS server skills, Azure cloud, DevOps
- Client OS knowledge, AD and group policies
- ERP – MS Dynamics, Business central and Navision experience
- DB – MS SQL Server knowledge
- Networking knowledge
- Understanding of recent AI developments and applications
- Data backup, restoration knowledge with the Business Continuity awareness
- Excellent knowledge of all MS Office Products
- Advanced knowledge of iPhone and mobile device management
- Remote working and access knowledge & skills
- Strong customer services ethos
- Good team player
- Strong multicultural negotiation skills
- Excellent communication skills in English
- Data analytics and Power BI
- Familiarity in Enterprise auditing
- Knowledge of data protection and privacy
- Japanese language
- IT degree or equivalent
- English and Maths GCSE Grade B or above, or equivalent
- Microsoft certifications or any similar vendor certifications
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
#J-18808-LjbffrIT Engineer in London employer: MHI RJ Aviation Group
Mitsubishi Heavy Industries Air Conditioning Europe (MHIAE) is an excellent employer, offering a dynamic work environment at The Square, Stockley Park, Uxbridge, where innovation meets collaboration. Employees benefit from a supportive culture that prioritises professional growth and development, alongside a competitive work-life balance with a standard 35-hour week. Join us to be part of a forward-thinking team dedicated to delivering high-quality ICT solutions in a secure and user-friendly manner.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MHI RJ Aviation Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MHI RJ Aviation Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MHI RJ Aviation Group!
✨Direct Apply to MHI RJ Aviation Group
Let's not forget to apply directly through the MHI RJ Aviation Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MHI RJ Aviation Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MHI RJ Aviation Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MHI RJ Aviation Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
