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- Tasks: Provide technical support for air conditioning and refrigeration products while building customer relationships.
- Company: Join Mitsubishi Heavy Industries, a leader in innovative air conditioning solutions.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by helping customers with cutting-edge technology and solutions.
- Qualifications: Engineering degree and three years of relevant technical experience required.
- Other info: Dynamic role with opportunities for travel across Europe and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Position: Full-time, Permanent
Functional area: Technical
Reporting to: After Sales Manager
Office Location: Stockley Park, Uxbridge, UB11 1ET
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary: The After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning, heat pumps, and refrigeration, cooperating with Mitsubishi Heavy Industries Thermal Systems (MTH) service/design section and with factory service section report to the Manager in the Technical Division. The job holder will perform services for products for customers (on-site service, product commissioning, and creating presentations). The engineer is required to continuously develop knowledge in the technical specifications of Mitsubishi Heavy Industries (MHI) products. Activities include planning service for new products, instructing service methods, and promoting new MHI products.
Main Duties:
- Technical support to distributors/customers
- Respond to technical inquiries by e-mail or phone without delays
- Investigate unit troubles/claims
- Visit site for commissioning/troubleshooting for customers/distributors
- Visit distributors’/customers’ offices to respond to inquiries
- Check project drawings (unit/pipe/electrical installation), settings, and operation data
- Submit reports for technical supports for site visits
- Support MTH/Factory after sales activities
- Support spare parts activities for the operation team to improve spare parts delivery
- Prepare MHI technical support documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH/Factory design section/service section activities
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors/customers
- Organize seminars/workshops for distributors/customers
- Help create new brochures/leaflets for the territories
- Survey market information for new products
- Benchmark competitors’ new products and make comparisons
- Survey relevant standards/regulations/EU directives
- Visit exhibitions to investigate new products/market information
- Attend relevant seminars/meetings relating to heat pump industry associations
- Accelerate & support customer business
- Build customer relationships to boost business opportunities
- Oversee major accounts while fostering long-term customer partnerships
- Identify and feedback potential improvements for products and services from after-sales activities
Experience, Knowledge and Skills:
- An Engineering degree or equivalent relevant qualification gained through study or apprenticeship
- Minimum of three years of technical experience in the air conditioning, heat pump, and/or refrigeration industry, preferably in roles involving manufacturers or distributors
- Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; heat pumps system; chiller system; building management system; EU regulations/directives related to air conditioning/refrigeration
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritizing skills
- Understanding of customer requirements
- Advanced knowledge in Microsoft Office (Windows, Word, Excel, PowerPoint)
- Create and carry out presentations
- Analyze operation data of the products
- Business trips across Europe with short notice will be required
- Travel to Europe without visa is required
After Sales Engineer in London employer: MHI RJ Aviation Group
Contact Detail:
MHI RJ Aviation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the air conditioning and refrigeration industry, especially those connected to Mitsubishi Heavy Industries. Attend relevant seminars or workshops to meet potential employers and show off your enthusiasm.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific products and systems you’ve worked with, and think about how you can contribute to MHI's after-sales support. We want to see your passion for the industry!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in previous roles, especially in technical support or customer service. This will highlight your ability to handle inquiries and troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MHI team and ready to dive into the exciting world of after-sales engineering.
We think you need these skills to ace After Sales Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Engineer role. Highlight your technical experience in air conditioning, heat pumps, and refrigeration, and don’t forget to mention any relevant qualifications or projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with what we’re looking for. Be sure to mention specific experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at MHI RJ Aviation Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to air conditioning, heat pumps, and refrigeration systems. Familiarise yourself with Mitsubishi Heavy Industries' products and be ready to discuss their specifications and features in detail.
✨Show Off Your Communication Skills
As an After Sales Engineer, you'll need to communicate effectively with customers and distributors. Practice explaining complex technical concepts in simple terms, and be prepared to demonstrate your interpersonal skills during the interview.
✨Prepare for Real-World Scenarios
Think about potential troubleshooting scenarios you might face in the role. Be ready to walk the interviewer through how you would approach a technical inquiry or a site visit, showcasing your problem-solving abilities and customer service mindset.
✨Bring Your Presentation A-Game
Since creating presentations is part of the job, prepare a short presentation on a relevant topic. This will not only demonstrate your ability to create engaging content but also give you a chance to showcase your knowledge and confidence in front of the interviewers.