At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and create unforgettable memories.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and top-notch service.
- Benefits: Enjoy competitive pay, generous discounts, and comprehensive training opportunities.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Be the face of our hotel and make guests smile every day with your outstanding service.
- Qualifications: Experience in hospitality and a passion for delivering high standards of service.
The predicted salary is between 27 - 28 £ per hour.
£13.48 Per Hour, 40 Hours + Generous Company Benefits, Training & Development
Permanent Contract
Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!
As Reception Supervisor you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. We create memories that the guest will never forget. This could be the next step for you into a HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reception Supervisor employer: MHDV
At Malmaison, we pride ourselves on being an exceptional employer, offering a vibrant work culture where high standards and guest satisfaction are at the forefront. As a Reception Supervisor, you'll enjoy competitive pay, generous benefits including discounted stays and dining, and ample opportunities for career progression within our dynamic hospitality environment. Join us in creating unforgettable experiences while benefiting from our commitment to employee wellness and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Malmaison's vibe online. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll shine when it’s time to impress.
✨Tip Number 3
Show off your personality! As a Reception Supervisor, you’ll be the face of the hotel. Let your charm and enthusiasm come through in your answers – they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a nice touch that goes a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you love making guests smile.
Tailor Your Application:Make sure to tailor your application to the Reception Supervisor role. Highlight your experience in customer service and any leadership roles you've had. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the amazing perks and benefits we offer at Malmaison.
How to prepare for a job interview at MHDV
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of the hotel and its services. Familiarise yourself with Malmaison's unique offerings, like their food and drink options, and be ready to discuss how you can contribute to creating memorable guest experiences.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be the face of the hotel. Practice your communication skills and think of examples where you've gone above and beyond for customers. Be prepared to share stories that highlight your ability to deliver exceptional service and make guests feel valued.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for the interview. Choose an outfit that reflects the hotel's style while ensuring you feel comfortable and confident. Remember, you're aiming to set the tone for a positive experience right from the start.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in the reception team. It’s a great way to demonstrate your enthusiasm for the position.
