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- Tasks: Lead the hotel operations at night, ensuring guest satisfaction and brand standards.
- Company: Join Malmaison, a vibrant hospitality brand known for its exceptional food, drink, and service.
- Benefits: Enjoy discounted stays, high street discounts, wellness initiatives, and a supportive work environment.
- Other info: Opportunities for career progression and a commitment to sustainability make this role special.
- Why this job: Be part of a unique culture that values personal growth and memorable guest experiences.
- Qualifications: High standards in service and a passion for hospitality are essential; experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Rate of pay / Hours: £ per hour plus TRONC (service charge), £ OTE
Contract Type: 4 on / 4 off shift pattern
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!
The Night Manager oversees the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
We create memories that the guests will never forget. This could be the next step for you into a Head of Department position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive rates of pay we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor ofThe Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Plus on completing your probationary period you will be provided with:
- Private Medical Healthcare
- Bonus Plan based on clear and transparent KPI’s
- Critical Illness cover
- Life Assurance
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
- Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Night Manager, Malmaison employer: MHDV
Contact Detail:
MHDV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's brand values and service standards. Understanding what makes their guest experience unique will help you demonstrate your alignment with their high standards during the interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will highlight your ability to deliver the 'celebrity service' they are looking for.
✨Tip Number 3
Research the latest trends in hospitality, particularly around food, wine, and cocktails. Being knowledgeable about current industry trends can set you apart and show your passion for the role.
✨Tip Number 4
Network with current or former employees of Malmaison if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Night Manager, Malmaison
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Manager at Malmaison. Highlight your experience in managing guest expectations and maintaining high standards in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality, particularly in night management or similar roles. Emphasise any achievements that demonstrate your ability to deliver exceptional service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Malmaison's brand values. Mention specific examples of how you've created memorable experiences for guests in previous roles.
Showcase Your Personality: Malmaison values personality as much as experience. Use your application to convey your enthusiasm for the role and your love for food, drink, and creating a welcoming atmosphere for guests.
How to prepare for a job interview at MHDV
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests, as this aligns perfectly with Malmaison's commitment to delivering celebrity service.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be overseeing hotel operations. Highlight any previous leadership roles or experiences where you successfully managed a team or resolved conflicts. This will show that you're ready for the responsibilities that come with the position.
✨Familiarise Yourself with the Brand
Research Malmaison's values, culture, and unique offerings. Being knowledgeable about their food, drink, and overall brand ethos will help you stand out as a candidate who is genuinely interested in being part of their team.
✨Prepare Questions About Career Development
Since Malmaison encourages internal development, prepare thoughtful questions about career progression opportunities within the company. This shows your ambition and desire to grow with them, which can leave a positive impression on the interviewers.