At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and brand standards.
- Company: Join Malmaison, a vibrant brand known for exceptional food, drink, and service.
- Benefits: Enjoy competitive pay, paid breaks, meals on duty, and amazing staff discounts.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Make unforgettable memories for guests while advancing your career in hospitality.
- Qualifications: High standards, passion for service, and a love for people.
The predicted salary is between 12 - 15 £ per hour.
Rate of pay / Hours: £ per hour plus TRONC (service charge), £ OTE
Contract Type: 4 on / 4 off shift pattern
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!
The Night Manager oversees the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. We create memories that the guests will never forget. This could be the next step for you into a Head of Department position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive rates of pay we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Plus on completing your probationary period you will be provided with:
- Private Medical Healthcare.
- Bonus Plan based on clear and transparent KPI’s.
- Critical Illness cover.
- Life Assurance.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Manager employer: MHDV
Malmaison is an exceptional employer that prioritises employee well-being and career development, offering a vibrant work culture where high standards and guest satisfaction are at the forefront. With competitive pay, generous benefits including discounted stays, wellness initiatives, and a commitment to sustainability, employees can thrive both personally and professionally in a dynamic environment that encourages growth and progression within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Malmaison's vibe. Check out their social media and website to see what they're all about. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Night Manager role and be ready to share examples of how you've delivered top-notch service.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Malmaison's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Night Manager role. Highlight your experience in managing guest expectations and maintaining high standards, as these are key to delivering that celebrity service we pride ourselves on.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team at Malmaison.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team.
How to prepare for a job interview at MHDV
✨Know the Brand Inside Out
Before your interview, make sure you research Malmaison thoroughly. Understand their values, the type of service they provide, and what makes them unique in the hospitality industry. This will help you demonstrate your passion for the brand and how you can contribute to their mission of creating unforgettable guest experiences.
✨Showcase Your People Skills
As a Night Manager, you'll be interacting with guests and staff alike. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction or resolved conflicts effectively. Highlighting your ability to connect with people will show that you're a great fit for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations you might encounter as a Night Manager, such as handling a difficult guest or managing a late-night emergency. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the Night Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
