At a Glance
- Tasks: Manage meetings and events, driving standards and revenue for our hotels.
- Company: Join the vibrant team at Malmaison & Hotel Du Vin Newcastle.
- Benefits: Enjoy a competitive salary and generous company perks.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Be part of a dynamic environment where your creativity can shine.
- Qualifications: Experience in event management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle
Competitive salary, fixed term contract, with generous company benefits.
Responsibilities
- Work with the Head of M&E and Regional Events Manager to drive standards, processes, product and M&E revenues.
- Strategically manage meeting, private dining and wedding enquiries to ensure the hotel secures opportunities aligned with its business needs.
- Monitor and track weekly enquiry levels and conversion rates for the hotel.
- Plan and manage the M&E team’s absences and holiday requests to ensure resources are available at all times.
- Set, manage and review pricing for day delegate rates, room hire and minimum F&B spends; communicate to the events teams.
- Develop and progress the skills of the M&E teams through personal development plans and training sessions.
- Drive occupancy and revenue from meetings and events spaces; drive catering revenues across the hotels.
- Manage the M&E offices according to brand SOPs and pass the annual M&E Audit.
- Ensure correct use of Opera Sales and Catering for enquiry handling, contract creation and function sheet creation.
- Manage revenues by collecting deposits, performing credit checks as required, and communicating terms to guests.
- Support the Region Director of Sales with client activities and revenue optimisation; support conversion of group enquiries via the CSO.
- Support weekly M&E forecast updates in Jedox, with performance analysis and an action plan for the weeks ahead.
- Achieve annual and quarterly KRAs, revenue targets and hotel budgets; develop and maintain respect for guests, staff and management; foster teamwork within the regional events team.
Key Areas of Responsibility
Finance
- Ensure M&E operations meet and exceed budgeted targets; understand budget construction and influence P&L results.
- Assist in the preparation of weekly M&E forecasts; ensure deposits and payments are secured and credit checks completed where applicable; maximise upselling opportunities to drive F&B revenue.
Service & Product
- Handle enquiries at a high level (phone, RFPs via third party sites, direct emails, leads from brand.com).
- Manage enquiries related to meetings, private dining and weddings; keep profiles up to date on venues and directories; adhere to brand call handling guidelines.
- Work with groups desk to secure group business; share function sheets and M&E bookings with relevant personnel; ensure meeting rooms are set to guest requirements, equipment, layout, F&B and safety.
- Evaluate performance and product regularly to identify opportunities; be a point of contact for M&E clients pre- and post-event; maintain service levels and department ambience and cleanliness; follow SOPs in booking events; track enquiries and revenues; respond promptly within SLAs.
People
- Maximise efficiency through training and communication; develop relationships with all departments to meet guest expectations.
- Provide basic training for new operational leaders; develop relationships with guests to maximise sales opportunities and repeat/new business; actively sell the hotel through site visits and PR events; seek new M&E opportunities via agreed events and networking.
- Ensure training is recorded and evaluated; develop and motivate Meetings & Events Coordinators; improve enquiry conversion and lead management; maintain data quality and product knowledge; attend sales visits and fam trips as required; support the General Manager on projects.
Personal Responsibilities
- Set high standards of performance; plan and organise effectively; manage time and resources; prioritise and complete tasks; seek opportunities to develop and learn; communicate openly; pitch information appropriately; listen to others; build positive relationships; manage conflicts and complaints.
- Collect and analyse information; seek innovative solutions; make decisions; take responsibility; review for continual improvement.
- Self-reliant; take initiative; take calculated risks; plan ahead with contingencies; drive to succeed; work well in teams; persuade and gain commitment; network to get the job done.
- Adapt quickly to new situations; stay productive in changing conditions; manage multiple tasks; understand core commercial aspects for both brands; communicate commercial messages effectively.
General Responsibilities
- Adhere to policies; attend meetings and training including travel; evaluate performance and provide timely reports; keep systems and records up to date; perform duties professionally to achieve objectives; undertake reasonable duties as required; foster a collaborative working environment; act as an ambassador for Malmaison and Hotel du Vin.
Security, Health & Safety
- Adhere to Health & Safety regulations to safeguard guests and employees; take corrective action where required; remove hazards; understand fire, emergency and bomb procedures; maintain personal hygiene and conduct; keep working area clean and report defects promptly.
Remuneration & Benefits
- Competitive salary; benefits as outlined in the current package.
Next Steps
Interested? Click Apply Now.
Cluster Meeting & Events Manager in Newcastle upon Tyne employer: MHDV
At Malmaison & Hotel Du Vin Newcastle, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. Our vibrant work culture fosters collaboration and creativity, while our commitment to personal development ensures that you have ample opportunities to enhance your skills and advance your career. With competitive salaries and generous benefits, including a supportive environment for managing work-life balance, we are dedicated to making your experience with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Meeting & Events Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events where you can meet potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate, but someone who truly understands their brand and values.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself in a few sentences. We suggest rehearsing with friends or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Cluster Meeting & Events Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing meetings and events. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of how you’ve driven revenue or improved processes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Professional Yet Personable:While we appreciate a professional tone, don’t be afraid to let your personality shine through. Show us your passion for events and how you connect with clients and teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at MHDV
✨Know Your Numbers
As a Cluster Meeting & Events Manager, you'll need to be comfortable with budgets and financial targets. Brush up on your understanding of P&L results and how to influence them. Be ready to discuss how you've managed budgets in the past and any strategies you've used to maximise revenue.
✨Showcase Your People Skills
This role requires excellent communication and relationship-building skills. Prepare examples of how you've developed teams or built relationships with clients. Think about times when you’ve successfully handled conflicts or complaints, as these will demonstrate your ability to manage people effectively.
✨Be Ready to Discuss Processes
Familiarise yourself with standard operating procedures (SOPs) related to meetings and events. Be prepared to talk about how you ensure compliance with these processes and how you’ve improved operational efficiency in previous roles. This shows that you understand the importance of maintaining high standards.
✨Demonstrate Your Problem-Solving Skills
In this role, you'll face various challenges, from managing enquiries to ensuring guest satisfaction. Prepare to share specific examples of how you've tackled problems in the past. Highlight your ability to analyse situations, seek innovative solutions, and make decisions that lead to positive outcomes.
