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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join a vibrant team at Malmaison, known for its unique hospitality.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Make guests smile while building a rewarding career in hospitality.
- Qualifications: A passion for service and a natural charm for hospitality.
- Other info: Opportunities for progression and a supportive work environment.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison, we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist, Malmaison in Manchester employer: MHDV
Contact Detail:
MHDV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what makes them unique, and how they treat their guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of Malmaison, so it’s crucial to demonstrate your hospitality charm. Role-play common scenarios with friends or family to get comfortable handling different guest queries and situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Malmaison.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Malmaison team!
We think you need these skills to ace Receptionist, Malmaison in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see your natural hospitality charm and passion for service. Don’t be afraid to show us why you love making guests smile.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or customer service that showcase your ability to deliver that celebrity service we’re after!
Show Enthusiasm: Express your excitement about the role and the opportunity to work with us at Malmaison. We love candidates who are genuinely passionate about creating unforgettable experiences for our guests.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at MHDV
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, share specific examples of how you've made guests feel welcome in previous roles. This will demonstrate that you understand the importance of creating memorable experiences.
✨Know the Company Inside Out
Familiarise yourself with Malmaison's values, perks, and sustainability goals. Mentioning these during your interview shows that you're genuinely interested in the company and aligns with their mission to create unforgettable guest experiences.
✨Prepare for Common Scenarios
Think about potential guest queries or complaints you might face as a receptionist. Prepare responses that highlight your problem-solving skills and ability to maintain high standards, ensuring you can handle any situation with ease.
✨Dress to Impress
First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable. A smart appearance will show that you take the role seriously and are ready to represent Malmaison with pride.
