At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join Malmaison, a vibrant hotel brand with a focus on guest experience.
- Benefits: Enjoy competitive pay, flexible shifts, and generous staff discounts.
- Other info: Opportunities for career progression and training through fully funded apprenticeships.
- Why this job: Be the heartbeat of the hotel, making a difference in guests' overnight experiences.
- Qualifications: Night shift experience and strong communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
Rate of pay / Hours: £13.01 per hour plus TRONC (service charge)
Contract Type: 4 on / 4 off shift pattern
Location: The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. As guests sleep soundly in their beds, the Nights team keep everything running like clockwork.
Your role as Night Porter will involve:
- Taking responsibility for the Food & Beverage Department of the hotel during the night
- Welcoming guests to the hotel in a friendly and helpful manner
- Ensuring that the public areas are kept immaculate and clean
- Preparing meeting and event spaces for the next day
- Assisting guests with their luggage
- Dealing with any enquiries
- Carrying out nightly Health and Safety audits
You will be organised and an excellent communicator. Experience of working in a similar role is beneficial and experience of night shift work is essential. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay we offer:
- A share of TRONC / Service Charge
- Meals provided on duty and all breaks are paid
- Annual pay review
- 4 on / 4 off shift patterns available
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night
- Discounted Friends and Family Room Rate with 50% off best available rate
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom
- We work with Wagestream giving instant access to your pay as it’s earned
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives. Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels
- This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter, Malmaison in Manchester employer: MHDV
Malmaison is an exceptional employer that prioritises employee well-being and development, offering competitive pay, flexible shift patterns, and a wealth of benefits including discounted stays and dining. Our vibrant work culture fosters growth through nationally recognised apprenticeships and clear pathways for career advancement, ensuring that every team member can thrive while contributing to memorable guest experiences. With a commitment to sustainability and community support, Malmaison stands out as a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter, Malmaison in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Malmaison's vibe online. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine.
✨Tip Number 3
Show off your skills! Think of specific examples from your past work that highlight your experience in hospitality and night shifts. This will help you stand out as the ideal Night Porter.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Night Porter, Malmaison in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Night Porter where guest interaction is key.
Tailor Your Application:Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience you have, especially in night shifts or hospitality. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your strengths at a glance!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company benefits right there!
How to prepare for a job interview at MHDV
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations and overseeing the Food & Beverage Department. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled guest enquiries or resolved issues in previous roles. This will demonstrate your ability to maintain high standards of service during the night shift.
✨Highlight Your Organisational Skills
Being organised is key for this role, especially when preparing meeting spaces and conducting health and safety audits. Think of specific instances where your organisational skills made a difference in your previous jobs. This will help you stand out as a candidate who can keep everything running smoothly.
✨Emphasise Flexibility and Team Spirit
The job requires working various shifts, so be ready to discuss your availability and willingness to adapt. Also, mention any experience working in a team environment, as collaboration is essential for ensuring a great guest experience during the night.
