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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant Malmaison Manchester team with a focus on hospitality excellence.
- Benefits: Competitive pay, flexible shifts, discounts, and career development opportunities.
- Why this job: Be the heartbeat of the hotel, creating memorable experiences for guests while working nights.
- Qualifications: Experience in hospitality and night shifts preferred; excellent communication skills required.
- Other info: Enjoy a supportive environment with opportunities for progression and sustainability initiatives.
The predicted salary is between 13 - 16 £ per hour.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, welcoming guests in a friendly and helpful manner, and ensuring that public areas are kept immaculate. You will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will assist guests with their luggage, deal with any enquiries, and carry out nightly Health and Safety audits. You will be organised and an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, offering great flexibility if required. Shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with neurological conditions.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter in Manchester employer: MHDV
Contact Detail:
MHDV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Manchester
✨Tip Number 1
Get to know the hotel scene! Research Malmaison Manchester Deansgate and its vibe. Understanding the brand will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be interacting with guests and handling inquiries. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you've managed tasks effectively, especially during night shifts. This will demonstrate that you can keep everything running smoothly while guests are asleep.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're keen on joining the team. Don’t forget to highlight your flexibility with shifts, as that’s a big plus for us!
We think you need these skills to ace Night Porter in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Night Porter where guest interaction is key.
Tailor Your Application: Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience you have, especially in night shifts or hospitality. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your strengths at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at MHDV
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, excellent communication is key. Prepare examples of how you've effectively communicated with guests or team members in past roles. Think about times when you resolved issues or made guests feel welcome, as this will demonstrate your ability to handle the night shift's unique challenges.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Come prepared with examples of how you've managed multiple tasks at once, especially during busy periods. Discuss any experience you have with health and safety audits or preparing spaces for events, as this will show you can keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, shift patterns, or opportunities for progression within the company. This shows your enthusiasm for the role and helps you gauge if the job is the right fit for you.
