At a Glance
- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for great food and unforgettable experiences.
- Benefits: Earn up to £13.80/hour, enjoy flexible shifts, and access amazing perks.
- Other info: Enjoy discounts, wellness initiatives, and a supportive work environment.
- Why this job: Kickstart your career in hospitality with training and growth opportunities.
- Qualifications: Passion for customer service and a willingness to learn are essential.
The predicted salary is between 11 - 13 £ per hour.
Up to £13.80 an hour including TRONC, Generous Company Benefits, Training & Development.
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
In this role you will be the face of the restaurant, helping control the flow and communicating with the kitchen and restaurant management to ensure a smooth dining experience for our guests.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days, offering great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.
Experience isn't a deal breaker, but a passion for great customer service and a willingness to learn new skills is essential.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, mostly from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer-Focused Waiter | Flexible Shifts & Career Growth employer: MHDV
At Malmaison, we pride ourselves on being an exceptional employer, offering flexible shifts and a vibrant work culture that fosters personal and professional growth. With competitive pay, generous benefits, and a commitment to employee development through nationally recognised apprenticeships, we empower our team members to thrive in their careers while enjoying unique perks like discounted stays and wellness initiatives. Join us in creating unforgettable dining experiences in the heart of York, where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Waiter | Flexible Shifts & Career Growth
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can chat with staff and get a feel for the atmosphere. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different situations with guests. Role-play with a friend or family member to boost your confidence. Remember, it's all about making those memorable experiences for customers!
✨Tip Number 3
Be ready to showcase your passion! During the interview, share stories about times you've gone above and beyond for customers. This will help you stand out as someone who truly cares about delivering great service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Customer-Focused Waiter | Flexible Shifts & Career Growth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating great experiences for our guests!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience or training that shows you're ready to be 'The Difference' in our restaurant.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team!
Apply Through Our Website:Don't forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands and helps us get to know you better.
How to prepare for a job interview at MHDV
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s a small gesture or a big win, being able to share these stories will highlight your passion for creating memorable guest experiences.
✨Be Ready for Flexibility Questions
Since the job offers flexible shifts, be prepared to discuss your availability openly. Think about your ideal working hours and be honest about when you can work, as this will help the management understand how you fit into their schedule.
✨Express Your Willingness to Learn
The company values a willingness to learn new skills, so make sure to express your eagerness for training and development opportunities. Mention any specific areas you’re interested in improving, like food knowledge or management skills, to show your commitment to growth.
