At a Glance
- Tasks: Manage exciting events and meetings while maximising guest satisfaction and revenue.
- Company: Join a vibrant hospitality group known for its unique style and culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with plenty of room for creativity and career advancement.
- Why this job: Be at the heart of unforgettable experiences and make lasting connections.
- Qualifications: Strong communication skills and a passion for event management.
The predicted salary is between 30000 - 40000 € per year.
Overview: Cluster Meetings communicate to the events teams. Develop and progress the skills of the M drive catering revenues across the hotels. Manage the M support conversion of group enquiries via the CSO. Support weekly M develop and maintain respect for guests, staff and management; foster teamwork within the regional events team.
Key Areas of Responsibility
- Finance: Ensure M understand budget construction and influence P ensure deposits and payments are secured and credit checks completed where applicable; maximise upselling opportunities to drive F keep profiles up to date on venues and directories; adhere to brand call handling guidelines. Work with groups desk to secure group business; share function sheets and M ensure meeting rooms are set to guest requirements, equipment, layout, F be a point of contact for M maintain service levels and department ambience and cleanliness; follow SOPs in booking events; track enquiries and revenues; respond promptly within SLAs.
- People: Maximise efficiency through training and communication; develop relationships with all departments to meet guest expectations. Provide basic training for new operational leaders; develop relationships with guests to maximise sales opportunities and repeat/new business; actively sell the hotel through site visits and PR events; seek new M develop and motivate Meetings improve enquiry conversion and lead management; maintain data quality and product knowledge; attend sales visits and fam trips as required; support the General Manager on projects.
- Personal Responsibilities: Self-management: Set high standards of performance; plan and organise effectively; manage time and resources; prioritise and complete tasks; seek opportunities to develop and learn; communicate openly; pitch information appropriately; listen to others; build positive relationships; manage conflicts and complaints. Problem Solving: seek innovative solutions; make decisions; take responsibility; review for continual improvement. Pro-activity: Self-reliant; take initiative; take calculated risks; plan ahead with contingencies; drive to succeed; work well in teams; persuade and gain commitment; network to get the job done. Flexibility: Adapt quickly to new situations; stay productive in changing conditions; manage multiple tasks; understand core commercial aspects for both brands; communicate commercial messages effectively.
- General Responsibilities: Adhere to policies; attend meetings and training including travel; evaluate performance and provide timely reports; keep systems and records up to date; perform duties professionally to achieve objectives; undertake reasonable duties as required; foster a collaborative working environment; act as an ambassador for Malmaison and Hotel du Vin. Security, Health: take corrective action where required; remove hazards; understand fire, emergency and bomb procedures; maintain personal hygiene and conduct; keep working area clean and report defects promptly.
Remuneration: benefits as outlined in the current package.
Next Steps: Interested? Click Apply Now.
Cluster Meeting & Events Manager employer: MHDV
As a Cluster Meeting & Events Manager at Malmaison and Hotel du Vin, you will thrive in a dynamic work culture that prioritises teamwork, guest satisfaction, and personal development. With a strong focus on employee growth opportunities, we offer comprehensive training and support to help you excel in your role while enjoying the unique benefits of working in vibrant locations. Join us to be part of an innovative team that values creativity and collaboration, ensuring every event is a memorable experience for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Meeting & Events Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for a Cluster Meeting & Events Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your skills align with their needs. Be ready to share examples of how you've maximised efficiency and driven revenue in past roles – they’ll love hearing about your successes!
✨Tip Number 3
Show off your personality! When you meet potential employers, be yourself and let your passion for events shine through. They want to see that you can foster teamwork and build positive relationships, so don’t hold back on showcasing your interpersonal skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and are proactive about your job search.
We think you need these skills to ace Cluster Meeting & Events Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cluster Meeting & Events Manager role. Highlight your relevant experience in managing events and working with teams, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's problem-solving or managing budgets, we want to see how you can bring value to our team.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build relationships and foster teamwork, so a friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MHDV
✨Know Your Numbers
Make sure you understand the financial aspects of the role, like budget construction and upselling opportunities. Brush up on how to maximise catering revenues and be ready to discuss your experience with managing deposits and payments.
✨Showcase Your People Skills
This role is all about teamwork and communication. Be prepared to share examples of how you've developed relationships with guests and colleagues in the past. Highlight any training or mentoring you've done to show your commitment to team success.
✨Be a Problem Solver
Think of specific challenges you've faced in previous roles and how you tackled them. The interviewers will want to see your ability to seek innovative solutions and make decisions under pressure, so have some examples ready.
✨Demonstrate Flexibility
The events industry can be unpredictable, so show that you can adapt quickly to new situations. Share experiences where you've managed multiple tasks or adjusted plans on the fly, and emphasise your proactive approach to overcoming obstacles.
