Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand with a passion for hospitality.
- Benefits: Earn up to £13.50/hour plus amazing perks like discounts and wellness initiatives.
- Why this job: Make guests smile while building a rewarding career in hospitality.
- Qualifications: A natural charm for service and a love for people.
- Other info: Opportunities for progression and apprenticeships available after probation.
The predicted salary is between 11 - 14 £ per hour.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison in Cheltenham. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see, you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison, we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist in Cheltenham employer: MHDV
Contact Detail:
MHDV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what they stand for, and how they treat their guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you can showcase your hospitality charm and passion for service. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! As a receptionist, you'll be the first impression guests have of Malmaison. Make sure you look smart and professional. A polished appearance shows that you take pride in yourself and the role you're applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality: As a receptionist, your charm and passion for service are key! Let your personality shine through in your application. Share experiences that highlight your hospitality skills and how you love making guests smile.
Tailor Your Application: Make sure to tailor your CV and cover letter to the role at Malmaison. Highlight relevant experience and skills that match the job description. We want to see how you can contribute to creating unforgettable memories for our guests!
Be Professional Yet Approachable: While we want to see your friendly side, remember to keep it professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like you would for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at MHDV
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, share specific examples of how you've made guests feel welcome in previous roles. This will demonstrate that you understand the importance of first impressions and can create memorable experiences.
✨Know the Company Inside Out
Familiarise yourself with Malmaison's values, benefits, and sustainability goals. Mentioning these during your interview shows that you're genuinely interested in the company and aligns with their mission to create unforgettable guest experiences.
✨Prepare for Common Scenarios
Think about potential guest queries or complaints you might face as a receptionist. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure. This will showcase your readiness to handle any situation with grace.
✨Dress to Impress
While the uniform is provided, your interview attire should reflect the high standards of Malmaison. Opt for smart, professional clothing that makes you feel confident. This not only sets a positive tone but also shows that you take the opportunity seriously.
