National Meetings & Events and Groups Support Executive in Birmingham

National Meetings & Events and Groups Support Executive

Company:

MHDV

Location:

Birmingham , B16

Country:

United Kingdom

Job Type:

Permanent

Competitive Salary + Generous Company Benefits

Job Description

Role: National Meetings, Events & Groups Support Executive - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Birmingham Office - Hybrid

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK. We’re looking for a National Meetings, Events & Groups Support Executive to join us and play a vital role in the central Meetings & Events team. This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.

This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day to day duties will include responding to hotel and group rfps/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.

What are we looking for?

• Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication, interpersonal and relationship-building skills.
• Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
• Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
• Systems literate, to includeOpera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive
• This role is based at our Birmingham office but on a hybrid basis.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeshipprogrammes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme– free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects all year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• You can also volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Role: National Meetings, Events & Groups Support Executive - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Birmingham Office - Hybrid

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK. We’re looking for a National Meetings, Events & Groups Support Executive to join us and play a vital role in the central Meetings & Events team. This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.

This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day to day duties will include responding to hotel and group rfps/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.

What are we looking for?

• Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication, interpersonal and relationship-building skills.
• Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
• Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.

• Systems literate, to includeOpera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive
• This role is based at our Birmingham office but on a hybrid basis.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects all year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• You can also volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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