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- Tasks: Engage with customers, handle enquiries, and promote our fabulous hotels.
- Company: Join a vibrant team at Malmaison and Hotel du Vin in Birmingham.
- Benefits: Competitive salary, generous bonuses, training, and development opportunities.
- Why this job: Make memorable experiences for guests while developing your sales skills.
- Qualifications: Customer service experience, confidence on the phone, and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth and success.
The predicted salary is between 25800 - 31800 £ per year.
£25,800 Basic + £6000 OTE Plus Generous Company Benefits, Training & Development.
This role is shift based working 5 days from 7. Some weekend work is to be expected.
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK.
From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.
You will (ideally!) have…
- a background in a customer services role (6 months or more would be great)
- a natural enthusiasm for customer service
- lashings of confidence when speaking to customers on the phone
- great attention for detail and a passion for customer care
- a hunger to succeed and meet targets
- be able to find your way around a computer goes without saying, along with good listening skills as well
- you’ll need to be a quick thinker with plenty of initiative and good problem solving skills
Call Centre Sales Agent in Birmingham employer: MHDV
Contact Detail:
MHDV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Agent in Birmingham
✨Tip Number 1
Get to know the company! Research Malmaison and Hotel du Vin, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers all day, grab a friend or family member and do some mock calls. This will boost your confidence and help you think on your feet when it counts.
✨Tip Number 3
Show off your enthusiasm! When you're speaking to potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Sales Agent in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re genuinely excited about the role and ready to make a difference in our guests' experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Call Centre Sales Agent position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at MHDV
✨Know Your Stuff
Before the interview, make sure you research the company and its hotels. Familiarise yourself with their services and what makes them stand out. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your enthusiasm for customer care.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. You might be asked how you would handle difficult customers or meet sales targets. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
Even though it’s a call centre role, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A professional appearance can set a positive tone for the conversation.
