At a Glance
- Tasks: Lead a team to deliver exceptional coffee and customer service in a vibrant café environment.
- Company: Join Malmaison, where we proudly serve Starbucks and create memorable experiences.
- Benefits: Enjoy competitive pay, discounts, wellness initiatives, and career development opportunities.
- Other info: Embrace sustainability and enjoy perks like discounted stays and instant pay access.
- Why this job: Be part of a passionate team that values great coffee and customer satisfaction.
- Qualifications: Experience managing a barista-led coffee house is essential.
The predicted salary is between 27000 - 28000 £ per year.
Earn £13.22 per hour and generous company benefits.
Rate of Pay / Hours: £13.22ph / 32 hours
Type of Contract: Permanent position
At Malmaison we proudly serve Starbucks Coffee. We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso-based classics such as cappuccino and caffè latte to iced beverages, hot chocolate drinks and specialities.
If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business this could be the role for you.
Your role as Cafe Mal Supervisor is to deliver fantastic service and products, which meet and exceed both our guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on. Your efforts go on working with the team to motivate, manage your business and understanding and delivering what it is that makes good customer service great.
Experience in managing a Barista led coffee house is essential.
- Cafe Mal Supervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude.
- Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Execute store operations during scheduled shifts.
- Organise opening and closing duties as assigned.
- Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
- Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintain regular and consistent attendance and punctuality.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follow health, safety and sanitation guidelines for all products.
Ideally you will have experience in a similar quality coffee brand and role.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Cafe Mal Supervisor in Birmingham employer: MHDV
At Malmaison, we pride ourselves on creating a vibrant and supportive work environment where our Cafe Mal Supervisors can thrive. With competitive pay, generous benefits including discounted stays and dining, and opportunities for career development through fully funded apprenticeship programmes, we are committed to fostering employee growth. Our focus on sustainability and community engagement, alongside a culture that values exceptional customer service, makes us an outstanding employer in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Mal Supervisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison and their Cafe Mal concept. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their coffee culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering legendary customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your leadership skills! As a Cafe Mal Supervisor, you'll be leading a team. Think about how you've motivated others in previous roles and be prepared to discuss your approach to managing a team effectively. This will highlight your ability to drive performance and create a positive work environment.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out and landing that interview. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Cafe Mal Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and customer service shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our Cafe Mal team.
Tailor Your CV:Make sure your CV highlights relevant experience in managing a coffee house or similar roles. We’re looking for specific examples of how you've delivered great service and led a team, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the coffee world!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at MHDV
✨Know Your Coffee
Make sure you brush up on your coffee knowledge! Understand the different types of Starbucks beverages, their ingredients, and how they’re made. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
As a Cafe Mal Supervisor, you'll be leading a team. Prepare examples of how you've motivated and managed teams in the past. Think about specific situations where you’ve resolved conflicts or improved team performance.
✨Customer Service is Key
Be ready to discuss your approach to delivering legendary customer service. Share stories that highlight your 'customer comes first' attitude and how you’ve gone above and beyond to meet guest expectations.
✨Understand the Business
Familiarise yourself with the operational policies and procedures relevant to the role. Knowing about cash handling, safety protocols, and how to execute store operations will demonstrate your readiness to take on the responsibilities of the position.
