Administration Manager based at Torrwood, Wells

Administration Manager based at Torrwood, Wells

Location: Torrwood, Wells
Hours: 37.5 hours per week
Salary: £38,184.00 per annum

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

As the Administration Manager, you will provide an efficient and effective administrative support service across all aspects of the Home’s operation. You will work as part of the management team, supporting the Home Manager to ensure the Home is compliant with regulatory requirements and internal MHA policies and procedures.

Your role will include staff and resident information management, financial and non-financial data processing, supporting system changes, and delivering excellent customer service for internal and external stakeholders.

You will handle highly confidential information and role model MHA's values at all times.

What you will do

• Oversee payroll/rostering systems and ensure accurate and timely payroll-related data.
• Manage resident admissions, including funding, contracts, invoicing, and CareSys updates.
• Support purchasing and procurement within budget, and elevate any budgetary issues.
• Assist with monthly safe audits and support management with financial reviews.
• Maintain, monitor, and update staff rotas, holiday requests, absence records, and recruitment administration.
• Organise staff inductions and ensure required training, certifications, and appraisals are completed and logged.
• Support with return-to-work documents, Bradford factor monitoring, and clinical supervision logs.
• Prepare and maintain documentation for inspections, quality monitoring, and regulatory visits.
• Track and report on surveys, complaints, compliments, action plans, and relevant performance indicators.
• Maintain marketing records, support enquiries, viewings, and assessment outcomes.
• Take notes for key meetings and maintain accurate, confidential records.
• Monitor health and safety files, audits, incident trends, and YouComply reporting.
• Support testing regimes during infection outbreaks and ensure follow-up actions are documented.
• Delegate tasks appropriately to reception staff (where applicable).
• Adhere to safeguarding, infection control, and all relevant MHA policies.

About you

You will be an experienced and confident administrator with excellent organisational and communication skills.

You will have:

• Previous administration experience.
• Confidence using IT systems including Word, Excel, Outlook, and customer information systems.
• Strong numeracy and literacy skills.
• An understanding of financial management, record keeping, and budgeting.
• The ability to work independently, prioritise tasks, and manage time effectively.
• Excellent customer service skills and the ability to build positive relationships.
• Attention to detail and accuracy in all administrative tasks.
• The ability to work confidentially and sensitively with personal information.
• A flexible and proactive approach to supporting the needs of the Home.
• Compassion, integrity, and a commitment to MHA's values.
• NVQ Level 2 in Business Administration or equivalent experience.
• Experience with payroll, rota planning, budget management, or multi-stakeholder engagement.

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. You will work alongside motivated colleagues in an environment of teamwork and trust, while also having fun.

At MHA, we believe this is more than just a job. It is a career to be proud of, where every day you can make a positive difference.

Rewards and benefits

In addition to a highly competitive salary, you will enjoy:

• 30 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time).
• A strong pension scheme, life assurance and support with professional fees in relevant roles.
• Free DBS checks and uniforms for care and support colleagues.
• Confidential counselling, chaplaincy support and access to our hardship fund.
• Flexible options to buy or sell annual leave, plus family-friendly policies.
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app.
• A full induction, ongoing training, recognised qualifications and clear career progression.
• Long service awards to celebrate your contribution.

About the home

Torrwood care home in Wells

Torrwood is a welcoming and values driven home where colleagues work together to provide compassionate residential and nursing care. The team is friendly and supportive, offering new colleagues guidance and encouragement as they settle into their roles.

Colleagues help create a calm and respectful atmosphere that promotes dignity, independence and wellbeing. MHA's charitable ethos underpins the culture, encouraging teamwork, kindness and opportunities for learning and development.

For job seekers looking for meaningful work in a supportive and professional environment, Torrwood offers a fulfilling place to build a career and make a lasting difference.

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

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