At a Glance
- Tasks: Manage client interactions, operations, and financial workflows in a dynamic app-based environment.
- Company: Rapidly expanding market research app company in Central London.
- Benefits: Competitive salary, hybrid working model, and opportunities for broad experience.
- Other info: Exciting challenges and career growth in a fast-paced industry.
- Why this job: Join a friendly team and make an impact in a growing startup.
- Qualifications: 2+ years in client servicing or financial operations; strong communication and analytical skills.
The predicted salary is between 45000 - 80000 £ per year.
Client Services Operations – Market Research
My client is a rapidly expanding app-based company in Central London, specializing in the market research and paid survey arena (Top 100 Lifestyle App Store). With millions of users worldwide answering millions of surveys per month, they are looking for a proactive and analytical Client Services Analyst to support both their client-facing and internal operational activities. This role combines elements of client servicing, operations, and finance, offering exposure to multiple parts of the business in a fast-paced, collaborative environment.
Job Description
- Manage day-to-day client interactions and internal operational workflows.
- Build and maintain strong relationships with business partners, fostering collaboration and identifying opportunities for growth.
- Handle invoicing and payments, including issuing client invoices, tracking receipts, following up on late payments, and making bank transfers, ensuring smooth financial operation.
- Conduct data analysis to identify patterns, trends, and insights that inform decision-making and improve performance.
- Provide high-quality support to clients, ensuring a consistent and positive experience.
- Contribute to product development by sharing client insights, testing new features, and providing feedback for product roadmaps.
- Stay informed about industry trends, gather feedback, and propose data-driven improvements.
Requirements
- 2+ years of experience in client servicing, customer success, relationship management, or financial operations.
- Excellent written and verbal communication skills with strong English proficiency.
- Highly detail-oriented and confident working with numbers.
- Proficiency with analytical tools such as Excel, SQL, or BI platforms.
- Familiarity with accounting systems such as Quickbooks or Xero.
- Self-starter who thrives both independently and in small teams.
- Experience in the market research or advertising industries, particularly engaging with large client portfolios, is a plus.
Company offers
- Competitive salary (45k - 80k GBP gross annually, depending on experience).
- Exciting and challenging work within a growing startup and friendly team.
- Opportunity to gain broad experience across multiple areas of the business.
- Hybrid working model: minimum 2 days per week in our London office.
- Based in London, United Kingdom.
Seniority level: Entry level
Employment type: Full-time
Client Operations and Finance Manager- Mobile App - £50k-£70k employer: MHA Executive
As a rapidly expanding mobile app-based company in Central London, we pride ourselves on fostering a dynamic and collaborative work culture that encourages innovation and personal growth. Our employees benefit from competitive salaries, comprehensive training programs, and the opportunity to work on impactful projects that reach millions of users globally. Join us to be part of a vibrant team where your contributions are valued and your career can flourish in the exciting world of market research and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations and Finance Manager- Mobile App - £50k-£70k
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like MHA Executive. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Operations and Finance Manager- Mobile App - £50k-£70k
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to MHA Executive.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on MHA Executive's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at MHA Executive
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with MHA Executive.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at MHA Executive will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former MHA Executive employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
