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For Companies At a Glance
- Tasks: Be the go-to person for our executive clients and solve their queries.
- Company: Join TIV, a high-end company in Ashford with a supportive team.
- Benefits: Enjoy a competitive salary of £30,000 and a stable, permanent role.
- Why this job: Make a real difference in a fast-paced environment while building your career.
- Qualifications: Experience in customer service or office admin with excellent communication skills.
- Other info: Work Monday to Friday, 9 AM – 5 PM in a dynamic office setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you a professional who enjoys solving problems and helping people? TIV in Ashford is looking for a new person to join our team. This is a stable, permanent role for someone who wants to build a career in a high-end environment.
The Role
You will be the main point of contact for our executive clients. This is not a typical call centre job. You will manage high-level accounts and ensure their experience is perfect.
Key Responsibilities:
- Answer incoming calls from executive-level clients.
- Resolve complex delivery and logistics queries.
- Provide clear and professional updates on orders.
- Work closely with the warehouse team to track shipments.
Schedule and Pay
- Salary: £30,000 per year.
- Type: Permanent, full-time contract.
- Hours: Monday to Friday, 9:00 AM – 5:00 PM.
- Location: Ashford (Office-based).
About You
We are looking for a candidate who is calm under pressure and has excellent communication skills.
- You have experience in customer service or office administration.
- You can speak clearly and professionally to business leaders.
- You are organized and good at solving puzzles to find the best solution for the client.
- You enjoy working in a fast-paced environment.
Customer Service Executive in Surrey employer: MH Recruitment
Contact Detail:
MH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Executive role, and who knows? They might just have the inside scoop on openings at TIV or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Think about how you can showcase your problem-solving skills and calmness under pressure – these are key for impressing the hiring team.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for managing those high-level accounts.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in joining our team at TIV. So, get clicking and let’s get you that job!
We think you need these skills to ace Customer Service Executive in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Executive role. Highlight your problem-solving abilities and any relevant customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping people and how your previous roles have prepared you for this position. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since you'll be dealing with executive clients, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at MH Recruitment
✨Know Your Stuff
Before the interview, make sure you understand TIV's services and the high-end environment they operate in. Research common customer service scenarios, especially those involving executive clients, so you can demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be dealing with executive-level clients, practice speaking clearly and professionally. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as calm and confident.
✨Prepare for Scenario Questions
Expect questions that assess how you handle complex queries and pressure situations. Think of specific examples from your past experience where you successfully resolved issues, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
