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For Companies At a Glance
- Tasks: Be the go-to person for our executive clients and solve their complex queries.
- Company: Join TIV, a stable company in Ashford with a high-end work environment.
- Benefits: Enjoy a competitive salary of £30,000 and a permanent full-time role.
- Why this job: Make a real difference by providing exceptional service to high-level clients.
- Qualifications: Experience in customer service or office admin with excellent communication skills.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you a professional who enjoys solving problems and helping people? TIV in Ashford is looking for a new person to join our team. This is a stable, permanent role for someone who wants to build a career in a high-end environment.
The Role
You will be the main point of contact for our executive clients. This is not a typical call centre job. You will manage high-level accounts and ensure their experience is perfect.
Key Responsibilities:
- Answer incoming calls from executive-level clients.
- Resolve complex delivery and logistics queries.
- Provide clear and professional updates on orders.
- Work closely with the warehouse team to track shipments.
Schedule and Pay
- Salary: £30,000 per year.
- Type: Permanent, full-time contract.
- Hours: Monday to Friday, 9:00 AM – 5:00 PM.
- Location: Ashford (Office-based).
About You
- We are looking for a candidate who is calm under pressure and has excellent communication skills.
- You have experience in customer service or office administration.
- You can speak clearly and professionally to business leaders.
- You are organized and good at solving puzzles to find the best solution for the client.
- You enjoy working in a fast-paced environment.
Locations
Customer Service Executive in Ashford, Surrey employer: MH Recruitment
Contact Detail:
MH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Ashford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on openings at TIV or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Think about how you can showcase your problem-solving skills and calmness under pressure, which are key for this position.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you’ll fit into their team, so let your passion for helping people shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Executive in Ashford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Executive role. Highlight any previous experience in customer service or office administration, and don’t forget to showcase your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your calmness under pressure and your excellent communication skills, as these are key for dealing with our executive clients.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or solved complex issues in the past. This will show us that you can handle the fast-paced environment we thrive in at TIV.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at MH Recruitment
✨Know Your Stuff
Before the interview, make sure you understand TIV's services and the high-end environment they operate in. Research common customer service scenarios and think about how you would handle them, especially for executive-level clients.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved complex issues. Be ready to discuss specific situations where your calmness under pressure made a difference in customer satisfaction.
✨Practice Professional Communication
Since you'll be dealing with business leaders, practice speaking clearly and professionally. You might want to rehearse answers to common interview questions with a friend or in front of a mirror to ensure you come across as confident and articulate.
✨Demonstrate Organisational Skills
Think of ways to illustrate your organisational abilities during the interview. You could mention tools or methods you use to keep track of tasks and priorities, especially in a fast-paced environment, to show that you're the right fit for managing high-level accounts.
