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For Companies At a Glance
- Tasks: Lead and coach a team in delivering essential infrastructure services while ensuring safety and customer satisfaction.
- Company: Join a top UK company committed to sustainability and community impact.
- Benefits: Enjoy competitive pay, flexible working options, and extensive employee perks.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: 5+ years in a supervisory role with strong operational and commercial acumen.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.
What will you be doing?
You’ll be a proactive and experienced Senior Supervisor working on key operational workstreams including Private Leakage, Lead Renewal, New Connections, and Reactive Metering. You’ll manage and coach a team of Field Supervisors, ensuring safe, efficient delivery and exceptional customer service. Acting as the area expert and escalation point for complex issues, you’ll drive performance, resolve challenges, and promote a high‑performance culture.
You’ll champion Health, Safety, and Environment (HSE) standards, conduct site audits, and maintain high workmanship quality. Commercially minded, you’ll monitor financial performance, optimise resource use, and identify opportunities for cost efficiencies. Regular one‑to‑one and team meetings will support development, set clear objectives, and ensure compliance.
This role requires strong leadership, operational expertise, and a passion for continuous improvement. You’ll track key metrics including CSAT and Net Promoter Score, using feedback to enhance service delivery. You’ll also handle escalated customer complaints professionally, ensuring swift resolution and satisfaction.
What you’ll bring
- Proven experience (5+ years) in a Supervisory or Senior Supervisory role, preferably within a utility, field service, or technically complex operations environment.
- Demonstrable track record of leading and developing teams to achieve demanding operational and commercial targets.
- Strong understanding of field service operations, scheduling, and logistics. Experience with the specific work streams (Leakage, New Connections, Metering) is highly desirable.
- Excellent Health and Safety knowledge and a personal commitment to safe working practices.
- Strong commercial awareness with the ability to analyse financial data (e.g., Cost Value Reports) and use it to drive business decisions.
- Exceptional communication, influencing, and interpersonal skills, with the ability to engage effectively with field teams, senior management, and customers.
Benefits
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice salary sacrifice EV/Hybrid car scheme
- Private health care for you
- Health Care Cash Plan for medical expenses such as dental, eyecare and physiotherapy
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About M Group
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Development opportunities
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Notice
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
Background checks
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Senior Supervisor in Wales employer: MGroup Water
Contact Detail:
MGroup Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can talk about how your experience aligns with their mission of delivering essential infrastructure services while keeping safety and customer satisfaction at the forefront.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you’ve developed teams and driven performance in previous roles. Highlight your ability to handle complex issues and maintain high standards in health and safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Senior Supervisor in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant work streams like Leakage or Metering to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams and improved operational performance, as we love to see real-life success stories!
Showcase Your HSE Knowledge: Since health, safety, and environment standards are crucial for us, make sure to mention any relevant certifications or experiences that demonstrate your commitment to safe working practices.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at MGroup Water
✨Know Your Stuff
Make sure you brush up on your knowledge of field service operations, especially in areas like Leakage, New Connections, and Metering. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role but have hands-on expertise.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and developing teams. Think of specific instances where you’ve driven performance or resolved challenges. Highlight how you’ve fostered a high-performance culture and how you plan to do the same in this new role.
✨Safety First
Since health and safety is a big deal in this role, be ready to discuss your commitment to HSE standards. Share examples of how you've conducted site audits or implemented safe working practices in your previous positions. This will demonstrate your dedication to maintaining a safe work environment.
✨Be Commercially Savvy
Familiarise yourself with financial metrics like Cost Value Reports. Be prepared to discuss how you've used financial data to make informed business decisions in the past. This will show that you understand the commercial side of operations and can contribute to cost efficiencies.
