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- Tasks: Provide top-notch customer service and manage enquiries in a friendly, supportive environment.
- Company: Join a leading infrastructure company dedicated to sustainability and community impact.
- Benefits: Enjoy competitive pay, flexible working, health perks, and generous leave policies.
- Why this job: Be part of a team that makes a real difference in essential services for future generations.
- Qualifications: Experience in customer service or call centres is a plus; strong communication skills are essential.
- Other info: Hybrid role with opportunities for training and career growth in a diverse workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Job Description
About The Role\\nM Group\\nRight across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. \\nWhere will you be working?\\nWe help our clients safeguard the water supply, improve environmental performance and manage demand for future generations.
We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.\\nThis role will be within our Demand management and network infrastructure – We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. \\nWant to be a part of it?\\nWhat will you be doing? \\nWe're looking to recruit Customer Service Advisors based out of our Langley office.\\nAs a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.\\nWe'll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports. \\nYou'll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.\\nThis is a hybrid working role working a minimum of 2 days a week in the office.
We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.\\nPlease see below the 2 assessment days that will be taking place:\\n1st  Assessment Day: Tuesday 30th September 2025\\n08:45am – 12:00pm\\n12:45pm – 16:00pm\\nStart date: 13th October 2025\\n2nd Assessment Day: Wednesday 01st October 2025\\n08:45am – 12:00pm\\n12:45pm – 16:00pm\\nStart date: 13th October 2025\\nLocation: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.\\nYou'll be required to bring with you your Right to Work in the UK and proof of your current address.\\nYou'll be able to start 3 weeks in-house training at Worcester House on the start date listed above.\\nWhat you’ll bring \\n\\nAre you passionate about delivering excellent customer service?\\nHave you gained experience in a call centre or customer service environment?\\nDo you have proven administration and customer service skills?\\nAre you a team player with strong interpersonal skills?\\nAdditional spoken languages would be advantageousWhat’s in it for you?\\nWe offer a range of benefits designed to support your life in and out of work, some of which include;\\n\\nMatched or contributory pension scheme\\nOnline GP service, 24 hours a day, 365 days a year\\nEmployee assistance programme\\nMy Rewards portal, access to 1000’s of retail discounts\\nLife assurance\\nCycle to work, salary finance and give as you earn schemes\\nEnhanced maternity, paternity leave and adoption leave\\nReward and recognition schemeIn addition, this role offers;\\n\\nHealth Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!\\nDiscretionary bonus scheme\\n25 days annual leave plus bank holidays\\nRecommend a friend – get rewarded for introducing people to us!About us\\nWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. \\nOur values help to shape our culture and how we work with one another.
We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.\\nWe’re responsible and go further for our people, clients, communities and the planet\\nWe’re open and seek new and better ways of exceeding expectations\\nWe’re together and as one team; the whole is greater than the sum of the parts\\nWe’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.\\nIt’s an exceptional time to be a part of M Group.\\nPlease note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.\\nFor certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.\\n#MGroupW
Customer Service Advisor employer: MGroup Water
Contact Detail:
MGroup Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research M Group and their values. When you show up for your assessment, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your assessment day, role-play common customer service scenarios with a friend. This will help you feel more confident when handling those tricky customer calls.
✨Tip Number 3
Be yourself! M Group is looking for team players who fit their culture. Don’t be afraid to let your personality shine through during the assessment. They want to see how you’d mesh with the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and tips directly from us at StudySmarter to help you land that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our friendly and fun environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any call centre or customer service roles you've had, and how they’ve prepared you for this position with us at M Group.
Showcase Your Skills: Don’t forget to emphasise your administration and interpersonal skills! We’re looking for team players who can handle customer enquiries effectively, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at MGroup Water
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they provide, especially in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use active listening techniques and ensure you articulate your thoughts well. This will reflect your ability to handle inbound and outbound calls effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.