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- Tasks: As a Customer Service Advisor, you'll handle customer calls and manage enquiries efficiently.
- Company: Join a leading infrastructure company dedicated to safeguarding water supply and environmental performance.
- Benefits: Enjoy hybrid working, a pension scheme, retail discounts, and generous annual leave.
- Why this job: Be part of a supportive team that values growth, diversity, and making a positive impact.
- Qualifications: Experience in customer service or call centres is preferred; strong interpersonal skills are essential.
- Other info: Assessment days are on 20th and 22nd August 2025; training starts on 8th September 2025.
About The Role
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure – We look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
We\’re looking to recruit Customer Service Advisors based out of our Langley office.
As a Customer Service Advisor, you\’ll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You\’ll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.
We\’ll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports.
You\’ll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.
This is a hybrid working role working a minimum of 2 days a week in the office. We\’ll provide you with the equipment required and you\’ll need to have a good Wi-Fi connection and a desk with a quiet working space at home.
Please see below the 2 assessment days that will be taking place:
1ST Assessment Day: Monday 10th November 2025
08:45am – 12:00pm
12:45pm – 16:00pm
Start date: 24th November 2025
2ND Assessment Day: Tuesday 11th November 2025
08:45am – 12:00pm
12:45pm – 16:00pm
Start date: 24th November 2025
Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.
You\’ll be required to bring with you your Right to Work in the UK and proof of your current address.
You\’ll be able to start 3 weeks in-house training at Worcester House on the start date listed above.
What you’ll bring
Are you passionate about delivering excellent customer service?
Have you gained experience in a call centre or customer service environment?
Do you have proven administration and customer service skills?
Are you a team player with strong interpersonal skills?
Additional spoken languages would be advantageousWhat’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition schemeIn addition, this role offers:
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
Customer Service Advisor employer: MGroup Water
Contact Detail:
MGroup Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding how we operate and what we stand for will help you align your responses during interviews, showcasing that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Practice common customer service scenarios that may come up during the assessment days. Being able to role-play these situations will help you feel more confident and show your problem-solving skills effectively.
✨Tip Number 4
Network with current employees or alumni who have worked in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre environments. Use specific examples that demonstrate your ability to handle customer enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention how your skills align with the company's values and the specific requirements of the Customer Service Advisor role.
Highlight Interpersonal Skills: In your application, emphasise your strong interpersonal skills and ability to work as part of a team. Provide examples of how you've successfully collaborated with others in previous roles.
Prepare for Assessment Days: Since there are assessment days scheduled, prepare by practising common interview questions and scenarios related to customer service. Be ready to demonstrate your problem-solving abilities and how you handle challenging situations.
How to prepare for a job interview at MGroup Water
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences that highlight your commitment to helping customers and resolving their issues effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in previous roles. Think of instances where you successfully resolved customer complaints or improved processes, as this will showcase your ability to think on your feet.
✨Familiarise Yourself with the Company
Research the company’s values and mission, especially their focus on environmental performance and customer-centric services. This knowledge will help you align your answers with what they are looking for in a candidate.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising questions before answering them. This shows that you value communication and are attentive to the needs of both customers and interviewers.
