At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance their journey.
- Company: Join M&G plc, a leading financial services company in Stirling.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Be part of a dynamic team focused on compliance and customer satisfaction.
- Why this job: Make a real difference in customer experiences and drive positive change.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
M&G plc in Stirling seeks a Customer Resilience and Journey Success Team Leader to coach a team of specialist complaint handlers and ensure fair, timely resolutions across channels.
You will lead in-house and outsourced operations, own escalation processes, apply insights to improve customer journeys and ensure FCA/FOS regulatory compliance while fostering a strong risk and control culture.
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Customer Resilience & Journey Success Leader in Stirling employer: M&gprudential
M&GPrudential is an excellent employer, offering a dynamic work environment where you can lead a dedicated team and make a significant impact on financial reporting. With a strong commitment to employee well-being, the company provides generous benefits including a pension scheme, extensive annual leave, and comprehensive health coverage, all within a diverse and inclusive culture that fosters professional growth and development.
