At a Glance
- Tasks: Analyse customer data to uncover insights and drive improvements.
- Company: Join a diverse and inclusive company with a collaborative culture.
- Benefits: Enjoy 38 days annual leave, health cover, and a generous pension scheme.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving change.
- Qualifications: Experience in Voice of Customer programmes and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (Hybrid 2‑3 days per week in the office).
Key Responsibilities
- Own and enhance our regular reporting.
- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer‑centric improvements.
- Support the ongoing development and enhancement of the programme’s infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
Key Knowledge, Skills & Experience
- Proven experience in Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
Closing date 29th June 2026
Benefits
- 18% pension scheme (13% employer + 5% employee contributions)
- Share Save and Share Incentive Plan
- Financial wellbeing and support services
- 38 days annual leave including bank holidays, with the option to purchase up to 5 extra days
- Time Off When You Need It policy
- Inspiring Families policy: comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance (family options)
Diversity & Inclusion
M&G has a diverse workforce and an inclusive culture underpinned by its policies and employee‑led networks that provide networking opportunities, advice and support for diverse communities. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is a Disability Confident Leader and welcomes applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.
Voice of Customer and Insight Executive in Reading employer: M&gprudential
M&G is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including an 18% pension scheme, extensive annual leave, and comprehensive health coverage. With a strong commitment to diversity and inclusion, M&G fosters a collaborative work culture in Reading, where employees can thrive in a hybrid environment while contributing to meaningful customer insights that drive business success.
StudySmarter Expert Advice🤫
We think this is how you could land Voice of Customer and Insight Executive in Reading
✨Join Business Intelligence Meetups
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We think you need these skills to ace Voice of Customer and Insight Executive in Reading
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at M&gprudential.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at M&gprudential. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at M&gprudential
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
