At a Glance
- Tasks: Support communications testing and market research to enhance customer insights.
- Company: Join a leading savings and investments firm with over 175 years of innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and private healthcare.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact by championing customer perspectives in communication development.
- Qualifications: Experience in communication insight and research design is essential.
The predicted salary is between 60000 - 75000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role: M&G is seeking a passionate Communications and Ad-hoc Insight executive to join our insight team. This position will support the Communications Insight manager to deliver both customer and adviser communications testing and take to market research. This will include existing communications, new communications and journey communications testing. You will play a pivotal role in developing a deep understanding of how our communications are understood by their target audiences that enables you to make persuasive recommendations for improvements to stakeholders that are actioned by the business.
Key Responsibilities for this Role:
- Work with the communications, digital and propositions team to deliver research to test our communications across customers and adviser audiences to deliver holistic communication insight.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centred improvements.
- Champion the customer perspective, ensuring their voice is central to our communication development.
- Work closely with insight colleagues to share knowledge and best practice, and foster continuous improvement.
- Deliver ad-hoc projects that fall outside the standard communication work.
Key Knowledge, Skills & Experience:
- Proven experience in delivering communication insight either client side or agency side, preferably with an understanding of consumer duty.
- Experience of scoping, scheduling and running research.
- Experience of both qualitative and quantitative research design.
- Experience of running multiple projects in sequence.
- The ability to simplify data and big themes into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- A proactive attitude, enthusiasm to drive change and support of a culture of continuous improvement.
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. We are looking to attract, promote and retain exceptional people.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know.
Communications Insight Executive in London employer: M&gprudential
M&G is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package including an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies. With a commitment to inclusivity and flexible working arrangements, M&G fosters a collaborative work culture where employees are encouraged to voice their insights and drive meaningful change, making it an ideal place for talented individuals seeking a rewarding career in communications.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Insight Executive in London
✨Tip Number 1
Network like a pro! Reach out to current employees at M&G on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Communications Insight Executive role.
✨Tip Number 2
Prepare for the interview by understanding M&G's values and how they align with your own. Be ready to discuss how you can champion the customer perspective and drive improvements in communication based on insights.
✨Tip Number 3
Showcase your research skills! Bring examples of past projects where you've delivered impactful insights. This will demonstrate your ability to simplify complex data into actionable recommendations, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the M&G team.
We think you need these skills to ace Communications Insight Executive in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to contribute to our communications insight team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission of delivering exceptional communication insights.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so make it easy for us to understand your insights and recommendations without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M&gprudential
✨Know Your Audience
Before the interview, take some time to research M&G and their communication strategies. Understand their target audiences and how they tailor their messages. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Insight Skills
Prepare examples of your previous work in delivering communication insights. Be ready to discuss specific projects where you scoped, scheduled, and ran research. Highlight how your findings led to actionable improvements, as this aligns perfectly with what M&G is looking for.
✨Communicate Clearly
Since the role involves translating complex data into impactful insights, practice explaining your past research in simple terms. Use clear, concise language to convey your points during the interview, ensuring that even non-experts can understand your insights.
✨Build Relationships
M&G values collaboration across teams, so be prepared to discuss how you've built relationships with stakeholders in the past. Share examples of how you influenced decisions or drove change through effective communication and teamwork.
