At a Glance
- Tasks: Lead a specialist team to resolve customer complaints with empathy and efficiency.
- Company: Join M&G Life, a leader in customer resilience and journey success.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Opportunity to work in a dynamic team focused on continuous improvement.
- Why this job: Make a real difference by improving customer journeys and driving positive change.
- Qualifications: Strong leadership skills and experience in complaint resolution are essential.
The predicted salary is between 40000 - 50000 £ per year.
M&G Life is seeking a Team Leader for the Customer Resilience and Journey Success team in Stirling.
You will lead a specialist complaints team, delivering timely, fair and empathetic resolutions across voice, secure messaging and webchat.
The role partners with outsourced providers and change teams to drive improvements and ensure regulatory compliance.
The role emphasizes leadership, root-cause analysis, and proactive journey improvements, with responsibility for CEO escalations, regulatory
#J-18808-Ljbffr
Journey Success and Complaint Resilience Lead employer: M&gprudential
M&GPrudential is an excellent employer, offering a dynamic work environment where you can lead a dedicated team and make a significant impact on financial reporting. With a strong commitment to employee well-being, the company provides generous benefits including a pension scheme, extensive annual leave, and comprehensive health coverage, all within a diverse and inclusive culture that fosters professional growth and development.
