At a Glance
- Tasks: Analyse service delivery and propose improvements for exceptional customer outcomes.
- Company: M&GPrudential, a supportive workplace in Bath with a focus on diversity.
- Benefits: Enjoy 38 days of annual leave and a valuable pension scheme.
- Other info: Join a dynamic team dedicated to delivering outstanding customer service.
- Why this job: Make a real impact by enhancing service performance and customer satisfaction.
- Qualifications: Strong MI analysis skills and experience in challenging third-party providers.
The predicted salary is between 30000 - 40000 £ per year.
M&GPrudential in Bath seeks an experienced operations manager responsible for service performance and MI review.
You'll analyze service delivery, identify issues, and propose improvements, ensuring quality outcomes for customers.
The role requires strong MI analysis skills and the ability to challenge third-party providers.
You'll enjoy a supportive workplace culture with benefits including 38 days of annual leave and a valuable pension scheme.
Join us in fostering a diverse and inclusive environment, and help us deliver exceptional customer service.
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We think you need these skills to ace Service Performance & Risk Analyst in Bath
Operations Management
Service Performance Analysis
MI Review
Analytical Skills
Issue Identification
Proposing Improvements
Quality Assurance
