At a Glance
- Tasks: Lead a team to monitor service performance and enhance customer outcomes.
- Company: Join M&GPrudential, a leader in customer service oversight.
- Benefits: Enjoy an 18% pension scheme and generous annual leave.
- Other info: Be part of a dynamic team in Bath with great career growth.
- Why this job: Make a real difference in customer experiences and service quality.
- Qualifications: Experience in customer operations and strong oversight skills.
The predicted salary is between 60000 - 80000 £ per year.
M&GPrudential is seeking a leader for the Service & Customer Outcomes Oversight team in Bath.
The role involves managing a team that monitors service performance and customer outcomes in outsourced operations, ensuring effective challenge and timely remediation of risks.
The ideal candidate will have experience in customer operations and service oversight, strong insight capabilities, and an understanding of Consumer Duty.
The company offers a comprehensive benefits package including an 18% pension scheme and generous annual leave.
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We think you need these skills to ace Service Outcomes Lead – Outsourced Ops Oversight in Bath
Leadership
Service Performance Monitoring
Customer Outcomes Oversight
Risk Management
Team Management
Insight Capabilities
Understanding of Consumer Duty
