At a Glance
- Tasks: Manage customer enquiries and ensure smooth hire desk operations.
- Company: Join MGF, a fast-growing national provider of Shoring Solutions and Structural Support.
- Benefits: Enjoy competitive pay, extra annual leave, and a supportive work environment.
- Other info: Opportunities for training, career growth, and a family-oriented culture.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 27000 £ per year.
Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and have an in-house engineering team who produce design solutions to meet customers' requirements.
With 13 depots nationwide and over 450 passionate members of our team, we're expanding. Each team member plays a crucial role in this success, and we need your help to continue delivering industry-leading results.
Your Role: As part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.
Your Main Responsibilities Will Include:
- Experience in a customer service role, preferably within a hire/sales environment
- A professional manner with good communication and people skills
- A team player who is flexible, adaptable and willing to help others
- PC literate with experience in Microsoft Systems
- Ability to prioritise workload and work to tight deadlines
- Local area knowledge for the depot areas served
- Motivated self-starter with good administration, time management
Additional annual leave awarded to recognise long-service, a company Christmas shutdown and the option to purchase additional days of annual leave, opportunities for training, development, and career progression, Pension Scheme and Life Assurance, Volunteering Leave, the security of working for a national organisation with core family values at our heart, refer a friend scheme, and so much more.
This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance. We welcome applications from all sections of society and aim to be an equal opportunities employer.
Don't miss out on this opportunity - apply today! All applicants will be treated in the strictest of confidence.
Locations
Hire Desk Controller in Devon, Tiverton employer: MGF
At MGF, we pride ourselves on being an excellent employer, offering a supportive work culture that values each team member's contribution. With opportunities for career progression, additional annual leave for long service, and a commitment to work-life balance, our employees thrive in a fast-paced environment where their skills are recognised and developed. Join us in a role that not only promises personal growth but also allows you to be part of a national organisation with strong family values at its core.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Devon, Tiverton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MGF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MGF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Devon, Tiverton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MGF:Your cover letter is your chance to shine! Tell us why you want to work at MGF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MGF!
How to prepare for a job interview at MGF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
