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- Tasks: Join our team as a Hire Desk Controller, managing enquiries and ensuring smooth operations.
- Company: MGF is a leading provider of Shoring Solutions and Structural Support, with a strong national presence.
- Benefits: Enjoy extra annual leave, training opportunities, and a supportive work environment.
- Why this job: Be part of a growing company that values teamwork and offers career progression.
- Qualifications: Customer service experience and good communication skills are essential; Microsoft proficiency is a plus.
- Other info: We celebrate diversity and welcome applications from everyone.
The predicted salary is between 20400 - 30600 £ per year.
Location: Castleford, WF10
Salary: £25,500 per annum
Working Hours: 40 Hours Per Week, Monday to Friday
Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers' requirements.
With 14 depots nationwide and 400 passionate members of our team, we're expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.
Your Role: As part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.
Your Main Responsibilities Will Include:
- Dealing with enquiries and converting them into hire business
- Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
- Accurately calculate and provide quotes using our CRM system.
- Efficiently plan transport for timely deliveries and collections.
- Prepare drivers' paperwork daily to ensure seamless operations.
- Maintain daily communication with sites
- Manage and report on customer loss and damage cases.
- Answer incoming calls, providing excellent customer service.
To Achieve This, You Will Need:
- Experience in a customer service role, preferably within a hire/sales environment
- A professional manner with good communication and people skills
- A team player who is flexible, adaptable and willing to help others
- PC literate with experience in Microsoft Systems
- Ability to prioritise workload and work to tight deadlines
- Local area knowledge for the depot areas served
- Motivated self-starter with good administration, time management and organisation skills
What You'll Get:
- Additional annual leave awarded to recognise long-service
- A company Christmas shutdown and the option to purchase additional days of annual leave
- Opportunities for training, development, and career progression
- Pension Scheme and Life Assurance
- Award and recognition initiatives
- The security of working for a national organisation with core family values at our heart
- Refer a friend scheme
- And so much more?
This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.
We welcome applications from all sections of society and aim to be an equal opportunities employer. Don't miss out on this opportunity - apply today! All applicants will be treated in the strictest of confidence.
Hire Desk Controller in Castleford employer: MGF LTD
Contact Detail:
MGF LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Castleford
✨Tip Number 1
Familiarise yourself with MGF's services and products. Understanding the specifics of temporary works solutions and how they operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a hire or sales environment. Be prepared to share examples of how you've successfully handled customer enquiries and converted them into sales, as this is a key part of the Hire Desk Controller role.
✨Tip Number 3
Network with current or former employees of MGF if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing incoming orders and transport planning. This will show your potential employer that you can think critically about the role and are ready to hit the ground running.
We think you need these skills to ace Hire Desk Controller in Castleford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles related to hire or sales environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully handled enquiries or managed orders in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills, organisation abilities, and proficiency with Microsoft systems. These are crucial for the Hire Desk Controller role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MGF LTD
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer enquiries in the past, demonstrating your communication skills and ability to convert leads into business.
✨Demonstrate Organisational Abilities
This role requires excellent organisation and time management skills. During the interview, discuss how you prioritise tasks and manage your workload, especially in fast-paced environments. Use specific examples to illustrate your approach.
✨Familiarise Yourself with the Company
Research MGF and understand their services, values, and the industry they operate in. Being knowledgeable about the company will show your enthusiasm for the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to manage difficult customer interactions or coordinate logistics under pressure, and be ready to discuss them.
