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- Tasks: Manage hire desk operations and provide top-notch customer service.
- Company: Join MGF, a fast-growing leader in Shoring Solutions and Structural Support.
- Benefits: Competitive salary, supportive team, and opportunities for career advancement.
- Why this job: Be part of a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for organisation.
- Other info: Fast-paced environment with a focus on growth and development.
The predicted salary is between 25500 - 35700 £ per year.
Location: Burlescombe, EX16
Salary: From £25,500 per annum
Working Hours: 40 hours per week, Monday to Friday
Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF – a national Shoring Solutions, Lifting & Safety and Structural Support provider. We\’re growing fast and need enthusiasticHire Desk Controllerlike you to help us succeed.
We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers\’ requirements.
With 13 depots nationwide and over 450 passionate members of our team, we\’re expanding. Each team member plays a crucial role in this success, and we need your help as aHire Desk Controllerto continue delivering industry-leading results.
Your Role:
As part of our team and reporting to the Operations Manager, you\’ll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team\’s activities and driving our success.
Your Main Responsibilities Will Include:
- Dealing with enquiries and converting them into hire business
- Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
- Accurately calculate and provide quotes using our CRM system.
- Efficiently plan transport for timely deliveries and collections.
- Prepare drivers\’ paperwork daily to ensure seamless operations.
- Maintain daily communication with sites
- Manage and report on customer loss and damage cases.
- Answer incoming calls, providing excellent customer service.
To Achieve This, You Will Need:
- Experience in a customer service role, preferably within a hire/sales environment
- A professional manner with good communication and people skills
- A team player who is flexible, adaptable and willing to help others
- PC literate with experience in Microsoft Systems
- Ability to prioritise workload and work to tight deadlines
- Local area knowledge for the depot areas served
- Motivated self-starter with good administration, time managementand organisation skills
What You\’ll Get:
- Additional annual leave awarded to recognise long-service
- A company Christmas shutdown and the option to purchase additional days of annual leave
- Opportunities for training, development, and career progression
- Pension Scheme and Life Assurance
- Volunteering Leave
- The security of working for a national organisation with core family values at our heart
- Refer a friend scheme
- And so much more?
This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.
We welcome applications from all sections of society and aim to be an equal opportunities employer.
Don\’t miss out on this opportunity – apply today!
All applicants will be treated in the strictest of confidence.
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Hire Desk Controller employer: MGF LTD
Contact Detail:
MGF LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand MGF's values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MGF team and ready to dive into the fast-paced environment we thrive in.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in previous roles.
Highlight Your Communication Skills: We love great communicators! Make sure to showcase your ability to convey information clearly and effectively. Use concise language and consider including a brief story that illustrates your communication prowess.
Demonstrate Your Organisational Skills: As a Hire Desk Controller, organisation is key. In your application, mention any tools or methods you use to stay organised, and provide examples of how your organisational skills have positively impacted your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at MGF LTD
✨Know the Company Inside Out
Before your interview, take some time to research MGF. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, customer service is key. Prepare examples from your past experiences where you excelled in customer interactions. Highlight how you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is crucial. Be ready to discuss how you manage your time and prioritise tasks. You could even share a specific instance where your organisational skills made a difference in your previous job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or future projects. This shows that you’re not just interested in the job, but also in how you can contribute to MGF’s success.
