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For Companies At a Glance
- Tasks: Manage orders and ensure top-notch customer service for Zapf and MGA.
- Company: Join a dynamic team at a leading company in the toy industry.
- Benefits: Enjoy flexible working options and a collaborative work culture.
- Why this job: Be part of a global team, enhancing your skills while making a real impact.
- Qualifications: Familiarity with SAP or D365, strong communication skills, and Excel knowledge required.
- Other info: Opportunity to build relationships with customers and sales teams.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of Role To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA.
Key Skills
- SAP, D365 or equivalent ERP
- Order management
- Customer service
- Excellent verbal and written communication
- Works well in a global team
- Good knowledge of Excel, Teams and Outlook
Key Accountabilities
- Order to Cash management for multiple delivery channels
- Receipt and processing of standard and sample orders (including EDI)
- Inventory availability checks and order confirmation
- Open order reporting detailing delivery status, rejections, and date/quantity changes
- Assist customers with queries, investigate and resolve them accordingly
- Goods outbound
- Goods shipped
- Invoice queries management with Accounts Receivable
- Customer query responses
- Arrange credits and product uplifts
- Ensure pricing is set up for promotions and changing seasons
- Advise Order Management UK Lead of any ongoing concerns or risk to ensure effective service
- Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries
- Onboard new customers with the warehouse
- Produce shipping documents for deliveries and consolidate loads for efficiency
- International supply for orders direct from factory
- Develop relationships with customers to understand the specific needs of their business
- Liaise regularly and build partnerships with Sales Account Managers
- Deliver the highest level of customer service to both internal and external contacts
- Perform general administration duties
Order Management Analyst employer: MGA Entertainment
Contact Detail:
MGA Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst
✨Tip Number 1
Familiarise yourself with SAP and D365, as these are key tools for the Order Management Analyst role. Consider taking online courses or tutorials to boost your confidence and demonstrate your commitment to mastering these systems.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data analysis and reporting. Being able to efficiently manage and interpret data will set you apart from other candidates and show that you're ready to handle order management tasks.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role involves liaising with customers and internal teams, being able to convey information clearly and effectively is crucial for success.
✨Tip Number 4
Network with professionals in the order management field, particularly those who have experience with customer service and logistics. Engaging with others can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace Order Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management and customer service. Emphasise your skills with SAP, D365, and Excel, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your experience with order processing, inventory checks, and customer queries to demonstrate your fit for the role.
Showcase Communication Skills: Since excellent verbal and written communication is crucial, include examples in your application that showcase how you've effectively communicated with customers or team members in previous roles.
Highlight Teamwork Experience: The role requires working well in a global team. Share experiences where you collaborated with others, especially in a remote or international context, to show you can thrive in their environment.
How to prepare for a job interview at MGA Entertainment
✨Know Your ERP Systems
Familiarise yourself with SAP, D365, or any equivalent ERP systems. Be prepared to discuss your experience with these tools and how you've used them in previous roles to manage orders effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer queries and resolved issues in the past. Highlight your ability to maintain a high level of customer service, as this is crucial for the role.
✨Excel at Communication
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. You might be asked to explain complex order management processes, so clarity is essential.
✨Show Team Spirit
This role requires working well in a global team. Be ready to share experiences where you collaborated with others, especially in a remote setting, and how you contributed to achieving common goals.
