M&G is seeking a Scheduling & Real-Time Optimisation Manager to lead a high‑performing workforce planning function across Contact Centre, Complaints, Back Office, and related services.
The role requires strong leadership, deep analytical capability, and the ability to translate forecasts into executable intraday schedules while balancing customer outcomes, cost control, and colleague experience.
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Real-Time Scheduling & Optimisation Lead in Stirling employer: MG
M&G is an excellent employer that fosters a collaborative and innovative work culture, where actuaries can thrive in their roles while contributing to meaningful projects. With a strong focus on employee growth, M&G offers numerous professional development opportunities and encourages a supportive environment that values diverse perspectives. Located in the UK, employees benefit from a dynamic market presence and the chance to work alongside industry leaders in a forward-thinking organisation.
