Project Support Officer in Stirling

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
This role provides essential support to the Head of Business Operations within Corporate Functions Technology. It ensures strong governance, accurate financial control, and effective coordination across a growing portfolio of projects.
With increasing project delivery across Corporate Functions and the Chief Data Office, and varied resourcing models supporting those deliveries, this role is critical in maintaining robust controls over resource recovery, recharging, and cost management.
The role plays a key part in enabling smooth programme delivery, supporting project managers, and ensuring compliance with organisational standards and frameworks.
Key Responsibilities
Financial Control & Recharging
Ensure all project resources are accurately recorded in ServiceNow.
Manage monthly recharges for internal and third‑party resources, applying agreed rate cards and contract terms.
Validate accruals and prior‑period adjustments to keep cost centres balanced.
Reconcile project forecasts against actual costs.
Ensure changes to estimates or forecasts follow agreed change control processes
Resource Management
Oversee resource allocation across projects, ensuring ServiceNow plans align with agreed business plans.
Monitor utilisation of internal and third‑party resources to avoid over‑ or under‑allocation.
Work with Resource Managers and Technology Delivery Managers to resolve under‑ or over‑recoveries promptly.
Process Improvement
Support automation of resource planning and recharge processes to reduce manual effort.
Help develop dashboards that provide real‑time visibility of costs and resources.
Contribute to the continuous improvement of project processes, templates, and tools.
Stakeholder Engagement
Work closely with Project Managers, Finance, Portfolio Leads, and Technology Delivery Managers to resolve discrepancies.
Provide guidance on recharge policies and resource recovery expectations.
Knowledge, Skills & Experience
Experience in a Project Support Officer, PMO Analyst, or similar coordination role.
Strong organisational skills, with the ability to prioritise and manage multiple tasks.
Clear and confident written and verbal communication skills.
Proficient in MS Office (Excel, PowerPoint, Word) and able to quickly learn new systems such as Oracle and ServiceNow (training provided).
Strong attention to detail and accuracy, with an analytical mindset.
Comfortable working independently and as part of a fast‑paced team.
What we offer:
At M&G, we\’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services – to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including